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Netherlands Railways (NS)
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On the 25 October 2018, two driver advisory systems (DAS) were successfully tested on Thalys trains operating between Paris and Amsterdam. Now, the team behind project SFERA prepares to analyse the findings as the project nears completion.
Train operating companies continuously seek more business. The key combination is high performance and happy customers, yet Netherlands Railways’ (NS) strategy sets passenger satisfaction as the number one target and performance indicator. This ambition is supported with a wealth of insights into the main drivers of passenger satisfaction. The big…