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Turning a train journey in to a pleasant experience

12 April 2018 | By

In order to attract more passengers onto trains, we must ensure the highest quality journey experience. To provide the best service possible, Netherlands Railways (NS) has committed to placing the customer at the very heart of its mission statement and developed a measuring instrument that enhances the complete train journey…


Winter is coming – how does NS and ProRail cope?

28 November 2016 | By

Snow and frost can have a major impact on train timetables. NS is the largest rail carrier in the Netherlands and together with the network manager, ProRail, it has a number of measures ready and waiting to ensure it can keep transporting as many passengers as possible when winter comes.…


A decade of growth and future ambitions

23 January 2009 | By Anne Hettinga, Managing Director, Arriva Nederland

As Arriva Nederland moves into its 11th year, Managing Director Anne Hettinga reflects on a decade of expansion and delivery for its customers.


NS is saving energy and going green

29 January 2008 | By Jeroen Duijvestijn, Manager of Corporate Sustainable Development, NS

For NS (Netherlands Railways), sustainability is becoming more and more important in the way the railway company does business. Recently, Mr. Aad Veenman, CEO of NS, stated new and ambitious goals in this field for 2020. Emissions of CO2 will be reduced by 20%, independent from business growth. The energy…


Connected by NS – the future is accessible

6 February 2007 | By Bert Meerstadt, Chief Commercial Officer and Executive Board Member, Netherlands Railways

Netherlands Railways (NS) has a strong ambition – to provide seamless travel at any time, without giving it a second thought. The company wants to provide attractive packages, not only for train journeys, but combining various modes of transport: bicycle, car, bus, tram, metro and airplane. Customers will get new,…