All Accessibility & inclusion (service) articles – Page 2
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NewsSkoda Group unveils new four-car metro trains for Sofia to boost comfort and capacity
The Czech manufacturer Skoda Group has revealed its latest metro trains for Sofia, featuring air-conditioning, regenerative braking, and accessible design for modern urban transport.
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ScotRail to remove peak fares permanently from September
From 1 September 2025, ScotRail will scrap peak fares, offering all-day travel savings, simpler tickets, and supporting sustainable rail travel across Scotland.
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Greater Anglia launches new online booking system for disabled and older passengers needing assistance
Passengers can now pre-book assistance when purchasing tickets online, making travel faster, easier, and more convenient for disabled and older customers.
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ArticleInclusivity driving the designs of East West Rail’s stations
EWR is gaining feedback from people with lived experience of disabilities to inform station designs, aiming to help build a modern, accessible railway that works for everyone.
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ArticleTransforming how we deliver rail passenger assistance
Allison Harbor, Accessibility Delivery Manager, South Western Railway, shares the benefits of moving to a real-time system powered by Transreport’s Passenger Assistance technology.
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NewsLand Sheriffs boost UK rail safety with new trespass and welfare patrol deployment initiative
Land Sheriffs launch targeted trespass and welfare patrols across key UK stations to reduce disruption and improve passenger safety.
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NewsTransPennine Express welcomes railway’s first official therapy dog to boost passenger and staff wellbeing
Nya, a certified therapy dog, is helping passengers and staff at TPE stations feel calmer, happier, and more connected.
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ArticleBeyond comfort: The evolution of railway interior design
Gone are the days of purely aesthetic train cabins. Today's rail interior design is a complex blend of sustainability, accessibility and cutting‑edge technology, all aimed at maximising the passenger experience. Elizabeth Jordan had the honour of judging for the Rail Interior Awards 2024.
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News£1.7 million invested to improve access and safety at stations across UK rail network
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
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NewsPublicly owned train operators boost accessibility with BSL and tech during Deaf Awareness Week
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
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ArticleRoundtable: Meeting customer expectations
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
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NewsTfL launches new priority seat design and urges passengers to be mindful of hidden disabilities
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
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ArticleIn-Depth Focus: Rail Interior Design
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
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NewsNorthern installs 40 new Passenger Assist points
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England.
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NewsNorthern expands mobility scooter programme to eight more train stations, improving accessibility across the network
Northern’s mobility scooter programme now includes eight more stations, ensuring greater accessibility for passengers with mobility aids across 179 stations in the North.
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Article"The Journey to Equality" Behind RIA's latest report
Editor, Elizabeth Jordan, speaks exclusively to the author of the Railway Industry Association's (RIA) latest report which was released this morning.
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NewsHow rail suppliers are improving accessibility across the network
The Railway Industry Association (RIA) has published a new report showcasing how the supply chain is working to improve accessibility across the rail network.
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NewsNew passenger assistance technology launched across Japan
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
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ArticleThe accessibility technology dismantling barriers for disabled passengers
During the festive season with unpredictable weather and record passenger volumes, the barriers experienced by Disabled and older passengers, and anyone with access needs, can increase significantly. Emma Partlow, Director of Consumer Engagement and Policy, Transreport, explains that reducing barriers is something to address all year round, not just seasonally.
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NewsNorthern takes action to improve passenger assistance for disabled travellers
Northern has pledged to improve accessibility and passenger assistance reliability, focusing on staff training, technology use and enhanced support for disabled passengers, with progress monitored by the ORR.