Passenger operations & experience
Discover strategies and technologies improving passenger operations and customer experience across rail networks. Explore ticketing, retail systems, accessibility, journey information, service performance, disruption management and multimodal mobility solutions that enhance satisfaction and convenience.
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Passenger operations & experience
NewsThameslink launches £3.6 million fleet refresh programme
Thameslink has launched a £3.6 million programme to improve train cleanliness and passenger comfort across its fleet.
NewsGreat Britain records highest rail passenger numbers in more than a century
Passenger journeys on Great Britain’s rail network reached their highest level in more than 100 years.
NewsAmtrak launches North America’s first rail preclearance facility in Vancouver
Amtrak has introduced North America’s first rail preclearance facility, allowing passengers to clear U.S. customs before departure.
NewsMid Cornwall Metro services deliver major passenger growth in first operational week
Passenger journeys on Cornwall’s Mid Cornwall Metro services increased sharply during the first week of expanded operations.
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Passenger operations & experience
NewsABM secures Eurostar cleaning and facilities services contract
ABM will provide cleaning and facilities services across Eurostar’s UK operations, including London St Pancras International station.
NewsSouth Western Railway expands capacity one year after entering public ownership
Passengers travelling into London Waterloo are seeing increased capacity and upgraded trains following major changes across the South Western Railway network.
NewsCER welcomes new EU rail capacity regulation approval
The legislation is expected to improve rail planning, unlock additional capacity and support growth in passenger and freight services.
NewsEurostar and SBB advance plans for direct London Switzerland rail link
Rail operators are progressing long-term plans for direct international services linking London with major Swiss cities.
ArticleGlobal Railway Review Feature Partnership: Nomad Digital and Italo redefine onboard rail connectivity
Rail operators are increasingly turning to hybrid connectivity models combining cellular, trackside and satellite technologies to deliver more resilient and uninterrupted onboard passenger connectivity.
NewsLong-term partnership set to change the face of UK rail travel
A new payment and revenue system is set to transform how Britain’s railways operate and how customers experience journeys, marking a defining moment for the industry.
ArticleGlobal Railway Review launches new website designed for rail industry professionals
Global Railway Review has launched an updated website to improve access to content across rail operations, infrastructure and technology, alongside a new membership model that provides full access to premium analysis, reports and expert commentary.
InterviewSeamless journeys ahead: Tracsis PLC on digital ticketing and multimodal travel
As transport shifts to digital-first, account-based models, ticketing is emerging as a key enabler of seamless, multimodal travel. Speaking to Global Railway Review, Lee Christopher, Senior Product Manager at Tracsis PLC, explains how integration, innovation and user-focused design are shaping next-generation passenger journeys.
OpinionAccelerating passenger transport strategy through clear targets
On World Public Transport Day, Gianfranco Sgro, CEO of Arriva Group, argues that clear modal shift targets and long-term policy direction are essential to unlocking investment, strengthening resilience and making passenger transport the first choice across Europe.
NewsPacific Surfliner expands service with new Central Coast roundtrip
Expanded Pacific Surfliner service will offer more frequent trips, better peak travel options and improved regional connectivity for passengers.
NewsEuston launches new customer hub to improve passenger information and support
London Euston unveils new customer hub and upgraded seating, enhancing passenger experience following completion of West Coast Main Line engineering works.
NewsAlstom extends Atlanta Plane Train operations contract
Five-year deal secures continued operation of Atlanta’s Plane Train, supporting high passenger volumes, system reliability and seamless terminal connectivity.
NewsHitachi Rail to manufacture premium fine dining train vies
Hitachi Rail will manufacture rolling stock for Seibu Railway’s new fine dining train vies, scheduled to enter service in March 2028.
NewsSiemens delivers first Nordic ATO over ETCS mainline trial in Finland
Siemens Mobility demonstrates automated train operation on ETCS mainline in Finland, marking a milestone in digital rail and improved capacity, safety and efficiency.
NewsHitachi Rail launches BV700 smart ticket validator to enhance passenger journeys
New validator expands Hitachi Rail’s digital ticketing portfolio, supporting contactless travel and multimodal transport networks while improving efficiency and sustainability.
OpinionMirroring reality: how digital twining impacts the rail industry
Global Railway Review exclusively interviewed LNER’s Adrian Varma and Northern’s Marc Silverwood to explore how digital twins are transforming railway operations, enabling real-time decision-making, predictive testing and smarter disruption management.