All Mark Powles articles
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NewsNorthern enhances website accessibility with new features
Northern has upgraded its website with new accessibility features, including customisable text options and multi-language support, to better serve a diverse range of customers.
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NewsNorthern re-introduces 12-week booking window for cheapest tickets
Northern has extended its booking window for Advance Purchase tickets to 12 weeks, allowing customers to secure the cheapest fares further in advance.
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NewsNorthern's WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
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NewsNorthern say public is on their side with fare dodging
UK operator Northern say that "97% of the public are with us on this issue" when referencing their policy for fare dodging.
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NewsGood News Friday: Your weekly roundup of positive rail news!
In this week's installment of 'Good News Friday', read about SWR's football campaign, Lumo's award winning, and Northern's tourism work!
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NewsNorthern appoints Nick Clarke as new head of retail
Northern have appointed a new head of retail, Nick Clarke, succeeding Jason Wade, who will oversee ticketing.
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NewsREVEALED: The top websites rail users browse ‘on the go’
The UK operator Northern have worked out the sites most visited by its passengers.
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NewsGood News Friday: A weekly roundup of positive rail news!
The first weekly round up of positive rail news, focusing on the industry stories which emphasise the community.
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NewsPenalty fares DOWN 20% in first year since government increased fine to £100, says Northern
Northern has seen a 20% drop in the number of penalty fares issued in the first year since the government increased the fine to £100.
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NewsNorthern hail 2024 as the year of the 'recremuter'
Northern have coined the term 'recremuter' for the new train passengers who combine commuting for work and recreation.
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NewsNorthern’s £250k Accessibility Innovation Fund green lights six projects
Six projects designed to improve passenger accessibility have been given approval due to Northern’s £250,000 Accessibility Innovation Fund.
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NewsWill the orange ‘magstripe’ train tickets soon be extinct?
UK operator Northern says it will use five million fewer iconic, orange ‘magstripe’ train tickets this year, thanks to Northern customers’ continued switch to digital alternatives.
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NewsNew Passenger Assist Points to be installed at Northern stations
Northern are to install eight Passenger Assist Points across its stations to help make travel easier for passengers with accessibility needs.
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NewsCustomers to see new and improved information screens across Northern network
230 display screens are being installed at 93 stations across the Northern network to improve customer information.
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NewsNorthern see decrease in penalty fares issued since Gov fine increase
Northern have seen a 10% reduction in the number of penalty fares issued since the UK government increased the fine to £100.
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NewsNorthern introduce new digital ticket to stop scammers
Northern has introduced new digital tickets which update repeatedly throughout the day to stop fare evaders from being able to screenshot and share season tickets for others to use.