All Stephanie Tobyn articles
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NewsORR publishes first benchmarking report on train operators’ passenger assistance and highlights areas for improvement
The ORR report reveals unreliable delivery of passenger assistance across UK rail operators, prompting formal investigations and action plans to improve service for disabled passengers.
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NewsNorthern takes action to improve passenger assistance for disabled travellers
Northern has pledged to improve accessibility and passenger assistance reliability, focusing on staff training, technology use and enhanced support for disabled passengers, with progress monitored by the ORR.
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NewsTransport Secretary orders review into train fare evasion policies
The UK Transport Secretary has ordered an independent review into train fare evasion policies to ensure fair treatment for passengers and address concerns over potential overuse of prosecution.
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NewsRail operators urged to improve management of passenger help points, says ORR
The Office of Rail and Road has urged rail operators to improve the reliability and monitoring of passenger help points, following a report revealing service quality issues, especially at stations in England.
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NewsORR urges Network Rail to enhance punctuality and reliability across Eastern region
The ORR has urged Network Rail Eastern to improve train punctuality and reliability, calling for a comprehensive plan by December to address rising delays across key routes.
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NewsRail industry needs to enhance stranded train response, says ORR report
The Office of Rail and Road and Transport Focus report urges the rail industry to improve response times, staff training and passenger support during stranded train incidents.
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NewsORR publishes new track access dashboard to hold industry to account on efficient use of the rail network
ORR have published a new track access dashboard, holding the industry to account for efficient use of the rail network.
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NewsORR tells rail industry to improve reliability of passenger assistance
Following the release of new research, ORR has said that the rail industry needs to provide more reliability passenger assistance.
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NewsORR welcomes progress by rail industry in training staff to support disabled passengers
The Office of Rail and Road has praised train operators for the progress they have made in training staff to support disabled passengers.
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NewsORR calls for implementation of automatic passenger information notifications
The Office of Rail and Road has called for all train companies to implement a system which automatically notifies passengers of any travel changes.