More than 200 new Ticket Vending Machines are being introduced across Southeastern’s network as part of a £9 million investment, replacing machines that in some cases are more than 20 years old.
Southeastern is investing £9 million in new ticket buying technology, with more than 200 new Ticket Vending Machines (TVMs) set to be introduced across its network. The first units are expected to be installed by the new year.
The rollout will replace machines that, in some cases, have been in service for more than 20 years. Many of these older devices were installed before digital ticketing became widespread, and the operator says the new machines have been designed to reflect how customers now buy and use tickets, including through barcode tickets, digital season tickets and mobile apps.
Accessibility and reliability improvements
The new TVMs will offer a broader range of ticketing products and fulfilment options, including barcode ticketing on paper-roll tickets, alongside faster touchscreen technology and contactless payment and Oyster top-up capability. Accessibility features will include high-contrast displays, adjustable-height screens and language options, with modern hardware and software intended to improve reliability and responsiveness.
David Wornham, Customer Experience Director at Southeastern, said the investment was designed to give customers more choice without reducing the role of station staff.
“Our ticket office colleagues are at the heart of the service we provide, helping customers every day with everything from buying the right ticket to planning their journeys,” he said. “This investment will support them while also giving customers more choice in how they buy their tickets.”
“While our ticket office colleagues will continue to be there to share their extensive knowledge, provide support and manage ticket sales, the new machines will offer an additional convenient option for customers who want to buy tickets quickly and independently.”
The TVM rollout sits alongside upgrades to ticket office technology and the introduction of new handheld devices for ticket office and on-board colleagues. Southeastern said the aim was a more consistent experience across ticket offices, machines, its app and onboard sales, complementing existing app features such as digital ticket storage, real-time journey tracking and one-click Delay Repay claims.
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