All Customer information & communications articles – Page 2
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NewsChiltern Railways secures low-emission train fleet to enhance services and cut environmental impact by 2026
Chiltern Railways will introduce 13 modern trains using Hydrotreated Vegetable Oil fuel from 2026, improving passenger experience while supporting Arriva’s sustainability and decarbonisation goals.
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NewsFirst train for Paris metro line 18 arrives as testing phase begins ahead of 2026 launch
The first metro train for line 18 has been delivered, starting tests ahead of the planned opening between Massy-Palaiseau and Christ de Saclay stations.
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News£1.7 million invested to improve access and safety at stations across UK rail network
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
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NewsPublicly owned train operators boost accessibility with BSL and tech during Deaf Awareness Week
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
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ArticleRoundtable: Meeting customer expectations
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
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ArticleIn-Depth Focus: Rail Interior Design
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
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ArticleA coffee-table chat with… Emmanuel Colin, Director of Customer Services at RATP Dev Mobility Cairo
Transport expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail.
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NewsNorth Carolina and Virginia Stations remain in high-demand
Train travel is booming across the U.S., with North Carolina and Virginia seeing some of the highest traffic in the Southeast. In Fiscal Year 2024, the top stations in the region were the Staples Mill Road Station in Richmond, Va., and in Alexandria, Va., Charlotte, N.C., Raleigh, N.C, the Auto ...
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NewsLondon St. Pancras Highspeed unveils incentive scheme to boost international rail services and connectivity
London St. Pancras Highspeed announces financial incentives to encourage new international services, expand destinations, and increase rail travel to Europe.
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Article"The Journey to Equality" Behind RIA's latest report
Editor, Elizabeth Jordan, speaks exclusively to the author of the Railway Industry Association's (RIA) latest report which was released this morning.
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NewsWebuild leads construction of Naples-Bari high-speed railway, improving southern Italy’s transport network
Webuild is progressing on the Naples-Bari high-speed line, enhancing mobility across southern Italy, with the first track laid on the Naples-Cancello section.
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NewsNew passenger assistance technology launched across Japan
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
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ArticleThe accessibility technology dismantling barriers for disabled passengers
During the festive season with unpredictable weather and record passenger volumes, the barriers experienced by Disabled and older passengers, and anyone with access needs, can increase significantly. Emma Partlow, Director of Consumer Engagement and Policy, Transreport, explains that reducing barriers is something to address all year round, not just seasonally.
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NewsNetwork Rail to test large screen for live travel updates at London Euston
Network Rail will trial displaying live travel updates on a large screen at London Euston from 11 December 2024, as part of a broader plan to improve the passenger experience during the busy festive period.
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NewsNetwork Rail introduces digital notification service for North West residents
Network Rail has launched a digital notification system for North West residents to receive personalised, real-time updates about nearby railway works, enhancing efficiency and sustainability.
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ArticleCoffee-Table Chat: Emmanuel Colin
For Global Railway Review's latest issue, transport and rail independent expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail…
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WhitepaperRugged Edge AI Computing Platforms
ADLINK unveils rugged edge AI innovation. Discover the latest line up of industry-standard CompactPCI, CompactPCI Serial, VPX, and PC104 rugged computing solutions.
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NewsAmtrak partners with Google to promote sustainable travel choices
Amtrak and Google have partnered to provide real-time train information in Google Search, encouraging more sustainable travel options and supporting Amtrak's goal of achieving net zero emissions by 2045.
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NewsLocal leaders approve £96 million funding for new Liverpool Baltic Station
Local leaders have approved a £96 million funding package for the construction of the Liverpool Baltic station, part of Mayor Steve Rotheram's initiative to enhance rail access and promote sustainable transport in the city region.