All Customer information & communications articles – Page 4
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NewsNorthern using AI to trial British Sign Language announcements on trains
The UK operator Northern have started using artificial intelligence (AI) to trial British Sign Language (BSL) on their trains.
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NewsCOMMENT: London TravelWatch Chief Exec Michael Roberts
London TravelWatch Chief Executive Michael Roberts has issued a comment on the naming of the London Overground services by TfL.
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NewsSouth Western Railway services over Christmas and New Year
South Western Railway have released a list of their services for the festive season, noting any closures between Christmas and New Year.
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NewsRail Infrastructure Asset Management Summit (RIAMS) 2024: Empowering future rail operations through effective data management strategies
Global Railway Review are delighted to be media partners for the Railway Infrastructure Asset Management Summit (RIAMS).
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NewsTony Blackburn voices Brent Cross West station opening
National treasure Tony Blackburn is lending his voice to Brent Cross West station's opening on Thameslink services.
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NewsEast Coast Digital Programme (ECDP) progresses
The East Coast Digital Programme (ECDP) is well underway and has now introduced new customer communications.
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NewsSilverRail reports Britain's ticket purchasing confusion
SilverRail has found that many British people are confused by the ticketing system, including what is the cheapest ticket for their journey.
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NewsAIRadio Uses Rajant Kinetic Mesh for IMM’S M8 Wi-Fi
AIRadio are using Rajant's Kinetic Mesh for Istanbul's M8 Metro Line wi-fi, which will provide better connection for streaming passengers.
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WhitepaperADLINK Rugged Edge AI Computing Platforms
ADLINK's rugged computing solutions with advanced CPU/GPU tech are ideal for edge AI deployment in mission-critical industries.
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NewsNorthern set to trial British Sign Language announcements on trains
Northern will trial British Sign Language announcements on trains between Manchester Victoria and Leeds.
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NewsNorthern offering live train via new WhatsApp service
Northern are simplifying the process of getting live train information on the go with a new train information chatbot via WhatsApp.
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NewsNorthern complete transformation of Merseyside station
Northern have finished work to improve facilities for passengers at Huyton station in Liverpool.
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NewsKeolis wins operation and maintenance contract in the Netherlands
Running between Amersfoort and Ede-Wageningen, the 13-year contract will start in December 2023, generating €150 million in revenue over its duration.
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ArticleAccess For All: Interview with ÖBB-Personenverkehr’s Franz Andel
For Global Railway Review’s ‘Access For All’ interview series, Franz Andel, Accessibility Manager at ÖBB-Personenverkehr, explains the importance of accessibility for the company and highlights some of the passenger friendly features of the their trains.
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ArticleAccess For All: Interview with Irish Rail’s Ronan Murphy
For Global Railway Review’s ‘Access For All’ interview series, Ronan Murphy, Head of Customer Care and Accessibility at Irish Rail, explains how the operator is committed to continuous improvements to deliver an excellent experience for customers with disabilities, and gives details of several exciting new accessibility initiatives currently on trial.
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NewsTransPennine Express launches digital info screen at Lockerbie station
Train operator, TransPennine Express, is using digital technology to give customers an improved journey experience.
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NewsCustomers to see new and improved information screens across Northern network
230 display screens are being installed at 93 stations across the Northern network to improve customer information.
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VideoThe Icomera Way
The Icomera Way is what we do and how we do it, three elements which combine to give us our competitive edge: Our people, our platform, our scale.
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ArticleIn-Depth Focus: Train Interiors
Train interiors impact the passenger experience greatly. Operators aim to create a comfortable and welcoming ambience which offers comfortable seating, ample legroom, and modern amenities, considering factors such as lighting, temperature control, privacy, and the importance of on-board technology to provide a connected journey. As the contributors in this In-Depth ...
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NewsSWR to trial QR code technology to enhance passenger experience
Passengers who scan the QR codes onboard South Western Railway trains will quickly and conveniently be able to access real-time journey information.