All Customer information & communications articles
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NewsHitachi Rail launches BV700 smart ticket validator to enhance passenger journeys
New validator expands Hitachi Rail’s digital ticketing portfolio, supporting contactless travel and multimodal transport networks while improving efficiency and sustainability.
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OpinionMirroring reality: how digital twining impacts the rail industry
Global Railway Review exclusively interviewed LNER’s Adrian Varma and Northern’s Marc Silverwood to explore how digital twins are transforming railway operations, enabling real-time decision-making, predictive testing and smarter disruption management.
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NewsAvanti West Coast trials world first rail timetable tool to improve reliability
Avanti West Coast begins one year trial of pioneering rail timetable tool optimisation software designed to reduce delays and improve passenger information during unplanned disruption across key routes.
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NewsCommission adopts telematics regulation to standardise rail data sharing
New EU rules establish common standards for rail data interoperability, supporting passenger services, freight digitalisation and transparent business to business data exchange.
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NewsLondon NorthWestern and West Midlands railway services return to public ownership
London Northwestern Railway and West Midlands Railway services return to public ownership, aiming to improve reliability, integration and passenger experience across the Midlands and beyond.
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WebinarThe Cyber Resilience Act: implications for the global rail industry
The EU Cyber Resilience Act (CRA) is set to reshape the rail supply chain. This webinar explores practical steps for operators and suppliers to ensure compliance, transparency and security across the asset lifecycle.
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NewsORR publishes first benchmarking report on train operators’ passenger assistance and highlights areas for improvement
The ORR report reveals unreliable delivery of passenger assistance across UK rail operators, prompting formal investigations and action plans to improve service for disabled passengers.
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NewsFirstGroup selected as TfL’s preferred operator for London Overground contract
Transport for London has selected FirstGroup for the new London Overground operator contract, awarding an eight-year deal to run and improve services.
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NewsGovernment unveils Great British Railways branding ahead of parliamentary Railways Bill debate
New Great British Railways branding and livery revealed as Railways Bill enters parliamentary debate later today, signalling a reset of Britain’s rail management and customer experience.
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NewsCardiff Central redevelopment approved as major station overhaul begins 2026
A £77 million funding boost has cleared the way for Cardiff Central’s 2026 rebuild, transforming capacity and passenger experience at Wales’ busiest station.
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NewsContactless rail travel extended to all London airports with Stansted and Southend upgrade
From 14 December, passengers can tap in and out at all London airports as government-backed upgrades extend contactless rail ticketing.
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NewsRail industry expands Disabled Persons Railcard eligibility to make train travel more accessible for everyone
The Disabled Persons Railcard will now include non-visible disabilities, simplify applications, and ensure fair, affordable travel across Britain, supporting passengers and one accompanying adult.
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NewsSouth Eastern Railway is expanding its innovative on-board camera programme
South Eastern Railway is fitting more trains with AI-powered cameras to spot faults early, prevent delays and improve safety for passengers across its network.
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NewsAlstom Spain wins Brunel Award for FGC train modernisation project enhancing passenger comfort
Alstom’s refurbishment of 22 FGC trains has won a Brunel Award, improving accessibility, comfort, security, and extending service life by up to 15 years.
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NewsLNER launches WhatsApp Channel to deliver passengers real-time travel updates
LNER has introduced a WhatsApp Channel to keep passengers informed with service updates, travel advice and disruption alerts.
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NewsUK rail industry launches real-time disruption maps for passengers
UK rail passengers can now access real-time disruption maps, giving instant updates to navigate delays and plan journeys with confidence.
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NewsAlstom to supply driverless trains and CBTC signalling for Mumbai Metro Line 4 project
Alstom will build 39 driverless Metropolis trainsets in India and deliver CBTC signalling with maintenance services for Mumbai Metro Line 4.
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ScotRail to remove peak fares permanently from September
From 1 September 2025, ScotRail will scrap peak fares, offering all-day travel savings, simpler tickets, and supporting sustainable rail travel across Scotland.
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Greater Anglia launches new online booking system for disabled and older passengers needing assistance
Passengers can now pre-book assistance when purchasing tickets online, making travel faster, easier, and more convenient for disabled and older customers.
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NewsNextgen Acela high-speed trains to transform travel between Boston, New York and Washington DC by 2027
Amtrak’s Nextgen Acela launches 28 august, offering faster journeys, more seats, and modern amenities along the busy northeast corridor between Boston and Washington.