All Passenger digital services articles
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NewsRail Europe expands reach through Juniper Travel Technology integration
Rail Europe has integrated its European rail offering into Juniper’s platform, making it easier for travel agencies and OTAs to sell rail worldwide.
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NewsAvanti West Coast launches industry-first AI-powered employee innovation platform
The AI-powered platform enables Avanti West Coast staff collaboration, accelerating innovation, service improvements and employee engagement across the rail industry.
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NewsEast Midlands Railway's GPS-based pay as you go ticketing trial expands
More than 500 passengers sign up as East Midlands Railway urges customers to join pioneering GPS-based Digital Pay As You Go ticketing trial.
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NewsBritish Transport Police to trial live facial recognition technology at London railway stations
BTP will pilot live facial recognition at key London stations to improve public safety, target high-risk offenders, and ensure ethical, privacy-compliant use of technology.
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NewsSoutheastern expands 3D station maps to enhance accessibility and passenger confidence
Southeastern will introduce 3D maps at 70 stations and update 69 others, helping passengers navigate stations easily and travel with greater confidence.
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NewsLNER launches WhatsApp Channel to deliver passengers real-time travel updates
LNER has introduced a WhatsApp Channel to keep passengers informed with service updates, travel advice and disruption alerts.
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NewsEast Midlands and Northern trains launch digital ticketing trials for simpler, flexible, and contactless rail travel
Passengers can now tap in and out using a phone app, automatically charged the best fare, improving convenience, safety, and travel flexibility on UK railways.
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News
Greater Anglia launches new online booking system for disabled and older passengers needing assistance
Passengers can now pre-book assistance when purchasing tickets online, making travel faster, easier, and more convenient for disabled and older customers.
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NewsNextgen Acela high-speed trains to transform travel between Boston, New York and Washington DC by 2027
Amtrak’s Nextgen Acela launches 28 august, offering faster journeys, more seats, and modern amenities along the busy northeast corridor between Boston and Washington.
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ArticleYour AI isn’t safe: How LLM hijacking and prompt leaks are fueling a new wave of data breaches
A junior developer at a fast-growing fintech startup, racing to meet a launch deadline, copied an API key into a public GitHub repo. Within hours, the key was scraped, bundled with others, and traded on Discord to a shadowy network of digital joyriders.
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ArticleRoundtable: Meeting customer expectations
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
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NewsKlarna partners with Eurostar to offer flexible payment options for UK and France travellers
Klarna's new partnership with Eurostar allows travellers to split ticket costs into three interest-free payments, enhancing booking flexibility for passengers across the UK and France.
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NewsNew passenger assistance technology launched across Japan
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
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NewsStudents innovate for sustainable mobility solutions in Rail Baltica project
60 students from Latvia, Lithuania and Estonia developed innovative ideas for enhancing passenger experiences on Rail Baltica's infrastructure through the BUSBaltica training programme focused on sustainable urban mobility solutions.
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WebinarStrengthening Rail’s Cyber Defences in an evolving digital world
Watch this webinar to hear from leading cyber security experts from across the rail industry as they discuss the challenges and opportunities of further digitalisation in rail.
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ArticleMeet Joos: The phone-charging company enabling digitalisation across the transport sector
GRR speaks to Hannz Liu & Josh Baah, Serial Entrepreneurs & Co Founders of Joos, about their latest steps into the travel and transport sector, including the launch into a European Underground Transport Network, as well as several train stations & airports across the UK.
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ArticleOFF THE RAILS: Worldline's Martin Howell
This week's 'Off the Rails' features Worldline's Martin Howell, who I interviewed at Transport Ticketing Global 2024, earlier this month.
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NewsRail Europe unveils streamlined tech solutions
The company Rail Europe have unveiled new streamlined tech solutions, including the innovative RailFlash at WTM London.
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WhitepaperSix trends driving edge AI in railway transportation
The rail industry is undergoing a transformative shift, driven by cutting-edge technology. Discover the six key trends propelling AI at the edge, and learn how these innovations are reshaping the landscape.
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NewsNorthern offering live train via new WhatsApp service
Northern are simplifying the process of getting live train information on the go with a new train information chatbot via WhatsApp.