All Onboard service & customer proposition articles – Page 20
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NewsIcoShape: Icomera’s data traffic management service
Icomera’s user-friendly data traffic management solution, IcoShape, allows railway operators to better control their data costs, optimise the quality of service, and improve passenger satisfaction.
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ArticleBrightline Q&A: Patrick Goddard discusses the new Orlando station
Patrick Goddard, President of Brightline, provides details of the new Orlando station and explains how it will deliver a 'guest-first' travel experience for rail passengers.
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NewsAvanti West Coast introduces innovative ticket for flexible travel
Avanti West Coast are offering a new low-cost ticket aimed at customers who can be more flexible with their journeys.
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News
Virginia Passenger Rail Authority announce record ridership
The Virginia Passenger Rail Authority have announced a record January ridership of 87,300 on the Commonwealth’s Amtrak service.
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NewsCustomers to see new and improved information screens across Northern network
230 display screens are being installed at 93 stations across the Northern network to improve customer information.
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NewsVideo: Avanti West Coast launches new accessibility communication channel
Avanti West Coast have launched the Travel Companion communication channel which aims to reassure and enable independent travel for disabled customers.
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VideoThe Icomera Way
The Icomera Way is what we do and how we do it, three elements which combine to give us our competitive edge: Our people, our platform, our scale.
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ArticleGlobal Railway Review Issue 1 2023
Packed full of exclusive content, including a Roundtable with topic experts of HOF and Safety Culture in Rail; Bogies & Wheelsets and Train Interiors In-Depth Focuses; Madrid train station developments; and much more!
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NewsSWR to trial QR code technology to enhance passenger experience
Passengers who scan the QR codes onboard South Western Railway trains will quickly and conveniently be able to access real-time journey information.
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WhitepaperThe Connected Journey
Read this whitepaper to learn more about the trends and challenges shaping the future of public transport, and the role connectivity will play in achieving the industry’s overarching goals.
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ArticleQ&A with DB's Robert Biene: New real-time occupancy display systems
Robert Biene, Senior Manager for the Digital Strategy of Deutsche Bahn AG (DB) and Lead Architect for passenger information, talks to Global Railway Review about the benefits and success so far of the new real-time occupancy display systems that DB are rolling out in Germany.
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NewsCER publishes first progress report on implementation of its Ticketing Roadmap
CERs report on the implementation of its Ticketing Roadmap, based on an online survey carried out at the end of 2022, has been published.
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NewsSouth Western Railway trial AI technology to improve accessibility
Artificial Intelligence technology which provides British Sign Language for deaf customers at London Waterloo is being trialled by South Western Railway.
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NewsLife-saving defibrillators are being installed across 60 Northern stations
A total of 60 Northern stations are set to benefit from life-saving defibrillators over the next three months.
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NewsElizabeth line welcomes over 100 million passenger journeys since opening
Data from Transport for London has revealed that more customers than expected have taken advantage of the Elizabeth line since its opening in May 2022.
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ArticleGlobal Railway Review's key rail industry trends in 2023
Following a turbulent few years for the rail industry, Global Railway Review looks ahead to some of the top industry trends to keep an eye on in 2023.
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NewsTfW launch new on-train Wi-Fi portal with real-time information
Transport for Wales have launched an on-train Wi-Fi portal which provides passengers information showing the train’s location, the next stop and the service’s destination.
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NewsORR calls for implementation of automatic passenger information notifications
The Office of Rail and Road has called for all train companies to implement a system which automatically notifies passengers of any travel changes.
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NewsUK survey finds business travellers want to increase use of lower carbon modes of transport
Research has found that 72% of UK business travellers would like to increase the use of lower carbon modes of transport such as rail in 2023.
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NewsResearch finds better connected public transport can cut car usage
Newly released research investigating attitudes toward public transport has found that three in four people prefer better-connected public transport over driving.