All Onboard service & customer proposition articles – Page 19
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NewsInternational rail ticketing platform launches in the UK
Set to rival other rail ticketing platforms, Rail Online has now launched in the UK offering fairer fares to British rail passengers.
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NewsNorthern’s £250k Accessibility Innovation Fund green lights six projects
Six projects designed to improve passenger accessibility have been given approval due to Northern’s £250,000 Accessibility Innovation Fund.
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ArticleAccess For All: Interview with ÖBB-Personenverkehr’s Franz Andel
For Global Railway Review’s ‘Access For All’ interview series, Franz Andel, Accessibility Manager at ÖBB-Personenverkehr, explains the importance of accessibility for the company and highlights some of the passenger friendly features of the their trains.
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VideoNetwork Rail uses digital twins for the TransPennine Route Upgrade
Discover how Bentley’s iTwin technology helped generate a route-wide digital twin, saving an estimated GBP 1 Million in the first six months.
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NewsSouth Western Railway opens its first Changing Place toilet with enhanced accessibility
South Western Railway has opened a Changing Place toilet at Woking, a larger and better equipped accessible toilet for customers with more limited mobility
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NewsElizabeth line to increase train frequencies to mark first anniversary
A new Elizabeth line timetable will be introduced in May 2023, with trains set to run roughly every two and a half minutes between Paddington and Whitechapel at peak times.
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ArticleAccess For All: Interview with Irish Rail’s Ronan Murphy
For Global Railway Review’s ‘Access For All’ interview series, Ronan Murphy, Head of Customer Care and Accessibility at Irish Rail, explains how the operator is committed to continuous improvements to deliver an excellent experience for customers with disabilities, and gives details of several exciting new accessibility initiatives currently on trial.
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NewsNetwork Rail complete Finsbury Park station work as part of Access for All scheme
Network Rail have finished upgrades which will give Finsbury Park station completely step-free access.
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NewsWill the orange ‘magstripe’ train tickets soon be extinct?
UK operator Northern says it will use five million fewer iconic, orange ‘magstripe’ train tickets this year, thanks to Northern customers’ continued switch to digital alternatives.
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NewsTransPennine Express launches digital info screen at Lockerbie station
Train operator, TransPennine Express, is using digital technology to give customers an improved journey experience.
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NewsRevolutionising wheelchair boarding: Simplify Engineering's fully automatic PRM lift
Simplify Engineering has developed a new PRM boarding lift to solve the challenges faced by wheelchair users when boarding trains.
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NewsGoMedia recognised for its accessible wayfinding solution for passengers with sight loss
Icomera subsidiary, GoMedia, has won two awards for its accessible wayfinding solution for passengers with sight loss, ‘Visor’.
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NewsScotRail adds more carriages to Mallaig on its Highland Explorer services
ScotRail has operated the first of its Highland Explorer carriages, which have 20 cycle spaces and were a UK-first, on the Mallaig branch of the West Highland Line.
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NewsBritish Sign Language travel advice rolled out at major stations
Network Rail have installed British Sign Language travel announcement touchscreens at eight major stations.
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ArticleAccess For All: Interview with TransPennine Express' Chris Jeffery
For Global Railway Review’s ‘Access For All’ interview series, Chris Jeffery, Accessibility & Transport Integration Manager at TransPennine Express, explains how the operator is passionate about accessibility, and the importance of consulting both their accessibility panels and customers with disabilities to ensure they can deliver a train service that is ...
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NewsNew Passenger Assist Points to be installed at Northern stations
Northern are to install eight Passenger Assist Points across its stations to help make travel easier for passengers with accessibility needs.
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ArticleAccess For All: Interview with VIA Rail's Catherine Langlois
Taking part in Global Railway Review’s first ‘Access For All’ interview series is Catherine Langlois, Senior Advisor - Universal Accessibility at VIA Rail, who highlights some of the accessibility features on board the operator’s new fleet, and how they strive to be Canada’s most accessible national and intercity mode of ...
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ArticleQ&A with Mark Plowright, Virgin Trains Ticketing: Driving rail recovery
Mark Plowright, Virgin Trains Ticketing Director, discusses the challenges currently facing rail retailers with Global Railway Review and details the best ways that rail travel can win over passengers.
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VideoQ&A with Ángel García de la Bandera, Adif: High-speed rail in Spain
In this video interview, Ángel García de la Bandera, Deputy Director of South Stations at Adif, spoke to Global Railway Review about development of high-speed rail in Spain, its environmental benefits and the accessibility of high-speed train stations for individuals with reduced mobility.
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NewsGreat British Railways Transition Team publish first passenger journey analysis
GBRTT has shared its first passenger analysis to develop insights into the reasons people are taking the train and the wider implications for the industry.