All Onboard service & customer proposition articles – Page 16
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NewsLIRR launches innovative QR code programme for real-time toilet feedback
The MTA Long Island Rail Road has unveiled a new QR code programme allowing passengers to promptly report toilet issues for swift resolution, aiming to enhance passenger satisfaction during travel.
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NewsColas Rail UK adds two new Tampers to fleet
Colas Rail UK has added two new advanced Tampers to its fleet, highlighting its commitment to modern technology and environmental sustainability.
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NewsSouth Western Railway unveils refurbished Class 458 trains
South Western Railway has introduced its first refurbished Class 458 trains, featuring enhanced seating and charging facilities, to operate on suburban routes between London Waterloo and Weybridge and Twickenham.
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NewsRIA applauds UK government decision to fund 10 new Elizabeth line trains
The UK government has confirmed funding for 10 new trains for TfL's Elizabeth line, a move welcomed by the Railway Industry Association for its potential positive impact on the rail supply chain and future rail growth.
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NewsMajor boost to commuting and economic activity in eastern Paris with Line 11 extension
The extension of Paris Metro's Line 11, reducing commute times and boosting connectivity for eastern Paris residents, is set to transform daily travel and stimulate local economic growth in the French capital.
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News
HS1 delivers cost savings and performance improvements amidst economic challenges
HS1's annual review highlights significant cost reductions and performance improvements, with average train delays reduced to 11.8 seconds, despite challenges from the COVID-19 pandemic, energy market volatility and high inflation.
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NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover GTR’s 'Boys Need Bins' initiative, TPE’s special service for Taylor Swift fans and QTS Group’s achievement of the Social Value Silver Award.
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NewsŠkoda Group's first Czech battery powered electric unit set to transform regional rail transport
Škoda Group's introduction of the RegioPanter, the first Czech single-deck electric unit with traction batteries, marks a transformative step in providing a greener alternative to diesel trains on non-electrified tracks.
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NewsNorthern reminds carers of 25% discount during Carers Week 2024
Northern urges carers to take advantage of a 25% discount on Advance Purchase tickets as part of its support during Carers Week 2024.
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NewsSouth Western Railway awaits £50 million plus accessibility funding
South Western Railway anticipates a £50-60 million investment in station accessibility improvements, following a UK government announcement including eight of its stations in the Access for All programme.
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NewsRail Journeys Surge by 69 Million from Previous Year
A new study has discovered that in the last quarter of 2023, there was a 20% increase in passenger journeys throughout Great Britain.
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NewsVirgin Trains Ticketing issues Charter for Change
Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain ...
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Podcast
The Right Track Podcast Series, Ep 5- Ticketing
In May's episode of "The Right Track", Global Railway Review chats to Milda Manomaityte, Innovation Director at Railway Industry Association (RIA) following her presentation at the RIA Innovation Summit 2024 and the publication of the "Destination: Revenue Growth" ticketing blueprint.
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ArticleQuadrac and Discover® Global Network transform Japan’s cashless public transit landscape
Masayuki Takada, President and Representative Director at Quadrac, tells all to Intelligent Transport about how the company’s collaboration with Discover® Global Network is supporting the advent of seamless and stress-free travel experiences on public transport in Japan.
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ArticleMeet Joos: The phone-charging company enabling digitalisation across the transport sector
GRR speaks to Hannz Liu & Josh Baah, Serial Entrepreneurs & Co Founders of Joos, about their latest steps into the travel and transport sector, including the launch into a European Underground Transport Network, as well as several train stations & airports across the UK.
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WebinarHow do human and organisational factors affect rail safety performance?
Watch our FREE webinar and gain valuable insights into human factors affecting rail safety. Discover the root causes behind these mistakes and explore successful projects implemented by RSSB experts to prevent them.
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ArticleExpert View: The secrets of rail leather
Muirhead lowest carbon leather is natural and luxurious while delivering durability. It meets the rail sector's increasing demands for comfort, hygiene and sustainability. As part of our first Issue of 2024, Global Railway Review spoke to Muirhead about the secrets of leather for rail interiors.
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ArticleQ&A with Troy Bernard at Discover Global Network
Troy Bernard, Head of Transit Program Management at Discover Global Network discusses open loop payments and inclusivity for an improved rider experience.
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ArticleIn-Depth Focus: Rail Interiors
This Interiors In-Depth Focus delves into the world of rail interiors and how integral they are not only to safety and an operators’ image but the crucial aspect of customer experience and satisfaction.
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ArticleGlobal Railway Review Issue 1 2024
Welcome to our first edition of 2024! This year marks a significant milestone for Global Railway Review as we proudly celebrate our 30th anniversary. In this issue of Global Railway Review we feature articles from industry experts on a range of topics from Freight Rail to changes to Regulations ...