All Onboard service & customer proposition articles – Page 18
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NewsSWR complete major refurbishment on 85-year-old Malden Manor station
South Western Railway have completed a major refurbishment on Malden Manor station ahead of its 85th birthday.
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ArticleIn-Depth Focus: Managing Operational Complexities
Now more than ever, rail needs to win back the trust of passengers and improve rail freight reliability. The pressure is on for train operators and infrastructure managers to manage their vehicles/crew, network services and timetable data in more efficient ways than ever before. Getting it right means safer and ...
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NewsImages: Network Rail to refurbish 130-year-old footbridge
Network Rail have begun work to fully repair and restore a 130-year-old footbridge at Beverley station in Yorkshire.
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ArticleGlobal Railway Review Issue 2 2023
Packed full of exclusive content, including: a statement from Belgium's Deputy Prime Minister; the plans to transform American rail travel; managing operational complexities; and much more!
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ArticleAccess For All: Interview with Paul Jackson from Hull Trains and Lumo
For Global Railway Review’s ‘Access For All’ interview series, Paul Jackson, Head of Customer and Stakeholder Engagement at open access passenger operators Hull Trains and Lumo details the many facets of work that are steering the goal of truly accessible transport for all.
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ArticleLittle things making a big difference: improving train interiors for passenger comfort
Darren Kettle, CEO of Southern California’s regional passenger rail service, Metrolink, explores the importance of train interiors for a good passenger experience, and details some of the little things that can make a big difference.
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NewsSoutheastern reaches fleet upgrade milestone
The 56th upgraded Southeastern train has rolled out of the depot, marking the halfway point of the operator's £10 million fleet upgrade project.
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ArticleIs the era of uncomfortable train seats coming to an end?
Ian Yeowart, Managing Director of Grand Union Trains, considers that a good-looking train seat is not necessarily a comfortable seat, and explains how the new operator will ensure the ambience and comfort of its train interiors is a major priority in what they hope will be an outstanding interior layout ...
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ArticleAccess For All: Interview with LTG Link's Linas Baužys
For Global Railway Review’s ‘Access For All’ interview series, Linas Baužys, CEO at LTG Link, explains how the passenger transportation company of the Lithuanian Railways Group strives to deliver improved experiences for all travellers.
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NewsNorthern complete transformation of Merseyside station
Northern have finished work to improve facilities for passengers at Huyton station in Liverpool.
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NewsRIA react to UK rail passenger numbers hitting post COVID high
RIA have responded to DfT figures which depict rail passenger numbers averaging over 98% daily in April, a record post COVID-19 high.
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NewsNorthern to run ‘Eurovision express’ despite train strikes
Despite UK train strikes on 12 May 2023, Northern will run an hourly service to help international visitors arriving at Manchester Airport get to the Eurovision event in Liverpool.
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NewsLNER expands Single Leg Pricing ticket option
London North Eastern Railway (LNER) is to introduce simpler and more flexible ticketing options for customers across its network as part of a major step in overhauling outdated ticketing.
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ArticleAccess For All: Interview with GTR’s Sophie Court
For Global Railway Review’s ‘Access For All’ interview series, Sophie Court, Accessibility Improvement Manager at Govia Thameslink Railway (GTR), explains how a collaborative and educated approach is breaking down the barriers to travel.
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NewsKeolis wins operation and maintenance contract in the Netherlands
Running between Amersfoort and Ede-Wageningen, the 13-year contract will start in December 2023, generating €150 million in revenue over its duration.
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NewsImages revealed of UK’s first ‘Beacon’ bridge
The ‘Beacon' bridge is the first of its kind in the UK and will give rail passengers using Garforth station a safe, step-free option for the first time.
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NewsNorthern's depot upgrades will boost capacity and reliability for passengers
Train depot upgrades will enable longer Northern trains to operate between Cumbria and Manchester, improving capacity for passengers.
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ArticleOUIGO España: high quality, high-speed services at low costs
Sergio Barcena, Director of Operations Planning and Maintenance at OUIGO España, shares his insight into delivering sustainable high-speed rail services that don’t require passengers to choose between affordability and quality.
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ArticleQ&A with Martin Prior of GBRTT: Travel Snapshot analysis
Martin Prior, Head of Revenue Analysis and Reporting at Great British Railways Transition Team (GBRTT), speaks to Global Railway Review about the GBRTT Train Travel Snapshot analysis, detailing some of its key takeaways and findings.
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NewsGreat Northern introduces more mobile assistance teams
Two new mobile assistance teams have started work in a trial to further support disabled passengers at six small stations in Hertfordshire and north London.