All Onboard service & customer proposition articles – Page 7
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ArticleGlobal Railway Review Autumn/ Winter Issue 2025
Welcome to 2025’s Autumn/ Winter issue of Global Railway Review! The dynamism of our sector has never been more apparent, driven by technological leaps, evolving societal demands, and an urgent global imperative for sustainable solutions.
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NewsExtremadura selects GMV to digitise public transport
The Extremadura Regional Government has awarded GMV a contract to deliver a fully integrated intelligent transport system, including account-based ticketing, real-time tracking, and improved passenger information services.
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OpinionPlatforms for thriving communities: unlocking the value of stations
Andy Parker, Intercity Director at Egis in the UK discusses the potential for railway stations to be reimagined as long-term assets capable of delivering both economic and social value.
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NewsEast Midlands and Northern trains launch digital ticketing trials for simpler, flexible, and contactless rail travel
Passengers can now tap in and out using a phone app, automatically charged the best fare, improving convenience, safety, and travel flexibility on UK railways.
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News
ScotRail to remove peak fares permanently from September
From 1 September 2025, ScotRail will scrap peak fares, offering all-day travel savings, simpler tickets, and supporting sustainable rail travel across Scotland.
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News'Headphone dodgers' to be targeted by Transport for London
Transport for London targets ‘headphone dodgers’ with posters and social media campaign, encouraging passengers to use headphones and maintain a stress-free journey for all.
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News
Greater Anglia launches new online booking system for disabled and older passengers needing assistance
Passengers can now pre-book assistance when purchasing tickets online, making travel faster, easier, and more convenient for disabled and older customers.
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ArticleDB Cargo UK takes Pride to the next level
Doncaster Pride 2025 is just a few days away and for the very first time, Doncaster-based rail freight operator DB Cargo UK has sponsored the event. The sponsorship is part of a range of activities coordinated by the company’s Equality, Diversity & Inclusion (EDI) Council, which was established in 2024. ...
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News
Celebrate International Beer day by exploring the UK’s most scenic rail ale trails this weekend
Enjoy Britain’s countryside and brewing heritage with Trainline’s recommended rail ale trails, offering picturesque journeys and local pubs perfect for raising a pint.
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NewsC2C rail services to enter public ownership as part of Great British Railways rollout
From 20 July, C2C train services will become publicly owned, supporting plans to unify and improve Britain’s rail network.
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NewsTrain operators commit to ending violence against women and girls
TransPennine Express have become the latest publicly owned train operator to achieve White Ribbon accreditation by developing a three-year action plan to tackle abuse, harassment and VAWG.
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ArticleInclusivity driving the designs of East West Rail’s stations
EWR is gaining feedback from people with lived experience of disabilities to inform station designs, aiming to help build a modern, accessible railway that works for everyone.
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NewsGen Z shuns tech and AI for human touch as rail competition reshapes European business travel
New research reveals Gen Z prefers human interaction over AI, while liberalised rail markets offer business travellers improved service and affordability.
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ArticleTransforming how we deliver rail passenger assistance
Allison Harbor, Accessibility Delivery Manager, South Western Railway, shares the benefits of moving to a real-time system powered by Transreport’s Passenger Assistance technology.
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NewsRail industry welcomes rising passenger numbers and revenue following government investment boost
RIA hails new ORR and DfT figures showing 7% more journeys and £11.5bn in rail revenue growth.
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NewsTransPennine Express welcomes railway’s first official therapy dog to boost passenger and staff wellbeing
Nya, a certified therapy dog, is helping passengers and staff at TPE stations feel calmer, happier, and more connected.
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ArticleBeyond comfort: The evolution of railway interior design
Gone are the days of purely aesthetic train cabins. Today's rail interior design is a complex blend of sustainability, accessibility and cutting‑edge technology, all aimed at maximising the passenger experience. Elizabeth Jordan had the honour of judging for the Rail Interior Awards 2024.
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NewsFlixTrain orders 65 new high-speed trains to drive growth across Germany and Europe
FlixTrain announces €2.4 billion investment in new trains to expand affordable, sustainable high-speed rail across Germany and Europe.
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NewsHistoric Locomotion No. 1 to star at Alstom’s Railway 200 celebration in Derby
Alstom’s Railway 200 festival in Derby will feature Locomotion No. 1 and over 50 historic and modern train exhibits.
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NewsUber and Gemini Trains team up!
Uber has announced plans to bring its brand to cross-channel rail services through a new co-branding partnership with Gemini Trains.