All Onboard service & customer proposition articles – Page 12
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NewsNorthern enhances website accessibility with new features
Northern has upgraded its website with new accessibility features, including customisable text options and multi-language support, to better serve a diverse range of customers.
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NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover the impactful community efforts of Southern and GTR staff in Brighton participating in beach clean-ups, LNER’s innovative ‘Our Planet’ train promoting sustainable travel and Brightline’s themed rides for concertgoers heading to The Big Concert.
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NewsTrain fare reductions announced for key East Yorkshire routes
Northern and TransPennine Express are reducing fares by 20% on key routes between Hull, Scarborough and Selby for 12 weeks to encourage more rail travel and reduce road congestion.
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NewsSoutheastern welcomes final two Class 707 City Beam trains
Southeastern has welcomed the final two Class 707 City Beam trains into service, completing the transfer of a total of 30 units from South Western Railway.
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ArticleThe people behind the wheel: Jorge Maroto’s story, Metro de Sevilla
In the latest instalment of Global Railway Review's 'The people behind the wheel' series, Jorge Maroto, Managing Director of Metro de Sevilla, discusses his leadership role, the challenges of modernising urban transport, and his commitment to sustainability and innovation in shaping the future of rail.
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NewsEMR to provide free Wi-Fi at 97 stations across the East Midlands
East Midlands Railway is rolling out free Wi-Fi at 97 stations across the region, enhancing connectivity for passengers on its Intercity, Regional and Connect services.
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NewsTfL's new ticket hall at Paddington Tube station opens with enhanced accessibility
The new ticket hall at Paddington Tube station offers direct, step-free access to the Bakerloo line for the first time, significantly improving accessibility and user experience at one of London’s busiest transport hubs.
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NewsRhaetian Railway's timetable changes in December 2024 to enhance efficiency and punctuality
Starting on 15 December 2024, the Rhaetian Railway will implement timetable changes on the Albula line to enhance efficiency and punctuality, reducing travel times and optimising service operations.
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NewsLocal leaders approve £96 million funding for new Liverpool Baltic Station
Local leaders have approved a £96 million funding package for the construction of the Liverpool Baltic station, part of Mayor Steve Rotheram's initiative to enhance rail access and promote sustainable transport in the city region.
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NewsNorthern restricts access to dating apps via on-board Wi-Fi
Northern has blocked access to dating apps on its on-board Wi-Fi as part of the Friendly Wi-Fi scheme, which filters inappropriate content to ensure a safe environment for all passengers, especially children.
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Nomad Digital completes trackside connectivity network for Caltrain
Nomad Digital has launched North America's first full-route gigabit connectivity network for Caltrain, enhancing passenger Wi-Fi and digital services on the newly electrified San Francisco-San Jose line.
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NewsBelfast Grand Central Station opens doors to passengers
Belfast Grand Central Station, a new multimodal transport hub, has opened its doors to passengers, marking a significant milestone in the city's urban regeneration.
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ArticleThe tram: A vital link in any integrated transport network
Alistair Gordon, CEO of Keolis UK, stresses the vital role of integrating tram systems within broader transport networks to accommodate urban growth and improve connectivity in densely populated cities.
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NewsArriva Group proposes five-step plan to reform UK railways
Arriva Group has proposed a five-step plan to reform the UK railway system, urging the government to adopt these measures to improve network efficiency, flexibility and passenger satisfaction.
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NewsVirgin Trains Ticketing survey reveals why some ticketing systems are failing customers
According to Virgin Trains Ticketing, many Brits are missing out on significant savings from railcards and loyalty rewards due to perceived complexity, time constraints and a lack of awareness.
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NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover a Freightliner locomotive named in honour of railway advocate Pete Waterman, railway safety training initiatives in Portsmouth schools and Amtrak's new art installation at Philadelphia’s 30th Street Station.
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ArticleSaving lives: Samaritans and Network Rail's Suicide Prevention Partnership
To mark World Suicide Prevention Day 2024, Olivia Cayley, Head of Rail Programme at Samaritans, and Louise McNally, Suicide Prevention Lead at Network Rail, spoke to Global Railway Review’s Halimah Haque about their joint efforts in suicide prevention across the rail network and the impact of their 15-year partnership.
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ArticleThe people behind the wheel – Rachel Geliamassi’s story, Great Western Railway
For the latest instalment of ‘The people behind the wheel’ series, Rachel Geliamassi, Customer Service Director at Great Western Railway, spoke to Global Railway Review’s Halimah Haque about her journey into the rail industry, highlighting her passion for customer service and the pivotal role of human connection in transport.
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NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Northern’s £100,000 boost for social mobility across Northern England, Luton Station’s new artwork to enhance passenger experience and TPE’s late-night service for Jonas Brothers fans after a Manchester concert.
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ArticleNavigating the future of technology in Spanish urban mobility with Metro de Sevilla
Jorge Maroto, Managing Director of Metro de Sevilla, provides insight into how technological advancements are revolutionising urban transit to enhance efficiency, sustainability and the passenger experience.