All Onboard service & customer proposition articles – Page 10
-
ArticleCoffee-Table Chat: Emmanuel Colin
For Global Railway Review's latest issue, transport and rail independent expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail…
-
NewsRenfe expands in Italy through partnership with Longitude Holding
Renfe has expanded into the Italian market by acquiring a 33% stake in Longitude Holding, launching regional passenger services in Piedmont from January 2025.
-
NewsSouth Western Railway to be first train service to return to public ownership
South Western Railway will be the first service to transition to public ownership under new government reforms aimed at improving reliability and passenger focus across the UK rail network.
-
NewsYoung Londoners' inspiring posters encourage priority seat awareness on TfL network
Young Londoners’ creative posters encouraging priority seat awareness are now displayed across the TfL network, promoting inclusivity and accessibility for all travellers.
-
NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday,’ we cover TPE’s extra concert-night trains, Thameslink employees honoured with British Empire Medals and London Overground’s new culturally inspired line names and colours.
-
ArticleGlobal Railway Review Issue 4 2024
Welcome to the winter issue of 2024! Firstly, I’d like to take a moment to thank everyone who has written for Global Railway Review this year. Without your expert insights, research and plans, the rail industry would be standing still. Next, I’d like to thank all ...
-
NewsAvanti West Coast launches first on-board water refill points for rail passengers
Avanti West Coast has introduced free water refill points on its Pendolino and Evero trains, reducing single-use plastic and promoting sustainable travel as part of a £450 million fleet investment.
-
NewsNetwork Rail prepares for winter challenges to ensure safe and timely journeys
Network Rail has implemented a comprehensive winter preparedness plan, using specialised equipment and real-time monitoring to keep rail services safe and reliable.
-
NewsCTA prepares for winter weather to ensure safe and efficient service
CTA has implemented a variety of winter weather strategies, including specialised equipment and extensive staff training, to ensure safe and reliable service for riders during snow, ice and subzero temperatures.
-
NewsBelvoir Rail launches Winter Campaign to ensure smooth train operations
Belvoir Rail's "Get Ahead of Winter" campaign offers railway operators maintenance services, preventive solutions and support to help ensure reliable and efficient train operations during winter.
-
NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Tanfield Railway’s festive Mince Pie Express with its new partnership with Lumo and GTR’s introduction of 3D maps to improve passenger accessibility.
-
NewsNew direct award to Dutch Railways raises costs for passengers and taxpayers
The direct award of a new nine-year contract to Dutch Railways for operating the Main Rail Network will result in higher fares for passengers and an additional €1.38 billion in taxpayer subsidies.
-
NewsNew report calls for overhaul of London’s transport accessibility standards
A new report by Transport for All urges London to revamp its transport accessibility standards, calling for inclusive criteria like step-free access and availability of toilets to better serve disabled residents.
-
NewsTransport Secretary orders review into train fare evasion policies
The UK Transport Secretary has ordered an independent review into train fare evasion policies to ensure fair treatment for passengers and address concerns over potential overuse of prosecution.
-
NewsRail operators urged to improve management of passenger help points, says ORR
The Office of Rail and Road has urged rail operators to improve the reliability and monitoring of passenger help points, following a report revealing service quality issues, especially at stations in England.
-
NewsSydney Metro installs platform screen doors at Canterbury Station in Southwest line upgrade
As part of the Southwest line upgrade, Sydney Metro has installed its first full set of platform screen doors at Canterbury Station to enhance passenger safety.
-
NewsConductors prepare for opening of Northumberland line in December 2024
The reopening of the Northumberland line promises to significantly improve local transport, offering affordable and efficient connections for commuters, students and leisure travellers.
-
NewsEast West Rail Company announces public consultation on electrification plans
East West Rail Company has announced a 10-week public consultation on its hybrid battery-electric railway plans, aiming to connect Oxford, Milton Keynes, Bedford and Cambridge with a sustainable transit solution.
-
NewsTfL launches major investment to expand accessible toilets across London’s transport network
TfL has unveiled a five-year plan to install new accessible toilets and upgrade existing facilities, aiming to improve accessibility and ensure all rail passengers are within 20 minutes of a restroom on the network.
-
NewsSWR offers free travel for military personnel and veterans attending Remembrance events
SWR is offering free travel to military personnel, veterans and Poppy Appeal volunteers attending Remembrance events in early November, as part of an initiative funded by the Department for Transport.