All Onboard service & customer proposition articles – Page 9
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ArticleGlobal Railway Review unveils all-star Editorial Council to chart course for 2025
Get ready for a new era of rail industry insight! Global Railway Review is thrilled to announce the formation of its dynamic new Editorial Council, a powerhouse of expertise assembled by Editor Elizabeth Jordan to guide the publication into 2025 and beyond.
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NewsKing Charles renews DB Cargo UK royal warrant
DB Cargo UK has been awarded a new warrant by His Majesty King Charles III to maintain and operate the Royal Train.
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NewsEurostar Resumes Direct Amsterdam-London Services
Eurostar has announced the resumption of its direct service between Amsterdam and London, offering travellers a seamless and sustainable journey from the heart of Amsterdam to the heart of London.
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NewsNew passenger assistance technology launched across Japan
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
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NewsEast West Rail share results from latest consultation
The company set to deliver a new railway line to connect Oxford, Milton Keynes, Bedford and Cambridge has welcomed record numbers of attendees to its latest consultation.
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NewsEurostar Reports Record Growth in 2024 with Ambitious Future Plans for Sustainable Travel
Eurostar has achieved significant growth in 2024, reporting a +5% increase in passenger numbers compared to 2023. A total of 19.5 million customers travelled with Eurostar, marking the highest annual number of passengers in the company’s history—850,000 more than in 2023, Eurostar’s most successful year yet.
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ArticleCelebrating 200 Years of Rail: Stockton and Darlington Railway
The 27th September 2025 marks the 200th anniversary of the opening of the Stockton and Darlington Railway (S&DR) in the north east of England, a pivotal moment in history which gave birth to the modern railway.
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ArticleThe accessibility technology dismantling barriers for disabled passengers
During the festive season with unpredictable weather and record passenger volumes, the barriers experienced by Disabled and older passengers, and anyone with access needs, can increase significantly. Emma Partlow, Director of Consumer Engagement and Policy, Transreport, explains that reducing barriers is something to address all year round, not just seasonally.
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NewsMTR Corporation launches road safety and elderly travel awareness campaign
MTR Corporation launched a safety campaign recognising 144 captains for safe driving and promoting travel safety awareness, especially for elderly passengers.
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NewsNetwork Rail to test large screen for live travel updates at London Euston
Network Rail will trial displaying live travel updates on a large screen at London Euston from 11 December 2024, as part of a broader plan to improve the passenger experience during the busy festive period.
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NewsNew Northern rail timetable brings changes across North of England
A new rail timetable effective introduces service adjustments, increased capacity and engineering-related changes across the North of England, with passengers advised to check journeys in advance.
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WhitepaperSustainable Digital Asset Management in Rail
Explore digital transformation in rail asset management with DELMIA to enhance efficiency and sustainability.
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NewsVirgin Trains Ticketing expands partnership with SilverRail to offer affordable rail travel options
Virgin Trains Ticketing has expanded its partnership with SilverRail, introducing advanced tools like split ticketing and flexible route options to help customers save up to 78% on rail fares.
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NewsNorthern takes action to improve passenger assistance for disabled travellers
Northern has pledged to improve accessibility and passenger assistance reliability, focusing on staff training, technology use and enhanced support for disabled passengers, with progress monitored by the ORR.
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NewsTransPennine Express spreads festive cheer with new menu and community collaboration
TransPennine Express celebrates the holiday season with a festive on-board menu and community-driven decorations at Selby station.
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NewsAmtrak completes renovations at G.K. Butterfield Station to enhance accessibility
Amtrak has completed a $4 million renovation of the G.K. Butterfield Station in Wilson, N.C., enhancing accessibility, safety and comfort as part of its nationwide commitment to improving the travel experience.
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NewsNetwork Rail introduces digital notification service for North West residents
Network Rail has launched a digital notification system for North West residents to receive personalised, real-time updates about nearby railway works, enhancing efficiency and sustainability.
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NewsMadrid Metro trains 1,700 people with disabilities for independent travel
Madrid Metro’s LARA programme has empowered over 1,700 individuals with intellectual disabilities to travel independently, promoting inclusion through personalised training and accessibility initiatives.
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NewsGoogle Street View introduced to central London stations for enhanced journey planning
Google Street View has launched inside 18 central London stations, allowing passengers to virtually navigate facilities and plan journeys more confidently, with a focus on accessibility and inclusivity.
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NewsTransport for Wales successfully navigates high-demand November
Transport for Wales successfully managed one of its busiest Novembers, transporting over 130,000 fans to Cardiff for major sporting events, supported by its £800 million investment in new trains.