All Onboard service & customer proposition articles – Page 8
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NewsTravel the Baltic on the pink soup train celebrating Lithuania’s iconic summer dish
The Pink Soup Train offers a vibrant journey between Riga and Vilnius, celebrating Lithuania’s traditional cold beetroot soup and summer festival.
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News£1.7 million invested to improve access and safety at stations across UK rail network
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
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ArticleOmnichannel Payment Solutions Transforming Public Transport: Insights from Transport Ticketing Global 2025
Our team attended Transport Ticketing Global, the premier industry event focused on smart ticketing innovations for public transport. This March the London-based conference has welcomed over 1,200 ticketing and mobility professionals representing 65 countries, including key decision-makers from transport operators, authorities and technology providers across the ecosystem.
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NewsPublicly owned train operators boost accessibility with BSL and tech during Deaf Awareness Week
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
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NewsRailway Interior Innovation Summit USA 2025 to take place in Orlando, hosted by Brightline and Siemens Mobility
The Railway Interior Innovation Summit USA 2025 will explore train interior trends, sustainability, and the passenger experience, featuring top industry leaders and an exclusive Brightline facility tour.
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ArticleRoundtable: Meeting customer expectations
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
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NewsTfL launches new priority seat design and urges passengers to be mindful of hidden disabilities
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
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ArticleIn-Depth Focus: Rail Interior Design
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
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NewsAmtrak to launch Mardi Gras rail service connecting New Orleans and Mobile via coastal Mississippi
New Amtrak Mardi Gras Service begins this summer, offering twice-daily connections and celebrating Gulf Coast culture and communities.
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NewsHankyu Railway empower accessible rail travel in Japan with new app
Transreport Japan K.K has launched Passenger Assistance Web, an accessible web-based assistance request application, available at Hankyu Railway Stations across Japan. The new platform allows passengers to arrange, review, and modify assistance requests easily, at any time, via smartphone or desktop.
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NewsNorthern installs 40 new Passenger Assist points
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England.
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ArticleA coffee-table chat with… Emmanuel Colin, Director of Customer Services at RATP Dev Mobility Cairo
Transport expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail.
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NewsNorth Carolina and Virginia Stations remain in high-demand
Train travel is booming across the U.S., with North Carolina and Virginia seeing some of the highest traffic in the Southeast. In Fiscal Year 2024, the top stations in the region were the Staples Mill Road Station in Richmond, Va., and in Alexandria, Va., Charlotte, N.C., Raleigh, N.C, the Auto ...
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NewsNorthern expands mobility scooter programme to eight more train stations, improving accessibility across the network
Northern’s mobility scooter programme now includes eight more stations, ensuring greater accessibility for passengers with mobility aids across 179 stations in the North.
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NewsGemini Trains responds to ORR report released today
The Office of Rail and Road (ORR) says Eurostar’s London depot would be able if required to accommodate additional trains, following its receipt of an independent report it commissioned to investigate the matter. The report, published today, assessed the capacity at the operator’s Temple Mills International facility.
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NewsTalented students create vibrant posters to celebrate Yorkshire's railway heritage for Railway 200 event
Students from East Riding College and other Yorkshire colleges have designed striking posters for local stations to celebrate the 200th anniversary of the modern railway.
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Article"The Journey to Equality" Behind RIA's latest report
Editor, Elizabeth Jordan, speaks exclusively to the author of the Railway Industry Association's (RIA) latest report which was released this morning.
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NewsHow rail suppliers are improving accessibility across the network
The Railway Industry Association (RIA) has published a new report showcasing how the supply chain is working to improve accessibility across the rail network.
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NewsNew Channel Tunnel challenger announced
A new train operating company, named Gemini, is being established to offer competitive fares and high-quality, frequent train services between the UK and continental Europe. Chaired by industry veteran Lord Tony Berkeley, Gemini services will run initially between London and Paris/Brussels – with further exciting destinations currently being developed.
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