All Onboard service & customer proposition articles – Page 14
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NewsMajor track upgrade to impact Southern train services in Crystal Palace area
From 24 August to 1 September, Southern train services in the Crystal Palace area will be disrupted as Network Rail undertakes a major track upgrade, with passengers advised to use London Underground, London Overground and London Buses as alternatives.
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NewsRail industry needs to enhance stranded train response, says ORR report
The Office of Rail and Road and Transport Focus report urges the rail industry to improve response times, staff training and passenger support during stranded train incidents.
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NewsLiebherr Transportation Systems secures major HVAC contract with Stadler Rail Group
Liebherr Transportation Systems (China) Co., Ltd. will supply 550 HVAC systems to Stadler Rail Group for installation in sleeper and couchette coaches operated by the Federal Railways of Kazakhstan.
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ArticleNavigating new horizons: Robert From's vision for Rail Europe's transformative journey
Robert From, Chief Growth Officer at Rail Europe, spoke to Global Railway Review’s Halimah Haque about his vision for leveraging data-driven strategies and customer-centric innovations to propel Rail Europe through its next phase of growth.
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NewsNetwork Rail and TfW partner to deliver faster journeys between Cardiff and Manchester
Passengers traveling between Cardiff, Manchester and Holyhead can now benefit from faster journeys thanks to Network Rail and Transport for Wales removing 38 historic speed restrictions on the route.
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NewsDelhi Metro Rail Corporation expands digital payment solutions for commuters
Delhi Metro Rail Corporation has announced a new partnership to enhance digital payment options, allowing seamless travel and transactions with National Common Mobility Cards across all metro lines and other open-loop transport systems nationwide.
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NewsAmtrak invests $155 million in station accessibility upgrades
Amtrak is investing $155 million in Fiscal Year 2024 to enhance station accessibility and ensure compliance with the Americans with Disabilities Act, marking a significant commitment to improving travel for customers with disabilities.
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ArticleThe people behind the wheel: Tricia Williams’ story, Northern
For the latest instalment of Global Railway Review’s ‘The people behind the wheel’ series, Tricia Williams, Managing Director of Northern, shares her experiences in leading one of the largest train operating companies outside London, her insights into the evolving rail industry and her vision for driving innovation and inclusivity within ...
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NewsSEPTA awards contract for modern Market-Frankford Line trains
SEPTA has awarded a $724.3 million contract to Hitachi Rail for 200 new trains to upgrade the Market-Frankford Line, with delivery starting in 2029 and full completion by 2031.
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NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Avanti West Coast’s achievement in recycling nearly 500 tonnes of waste, LNER’s Period Positive Workplace certification for menstrual equality and Amtrak’s launch of custom emojis to celebrate its diverse train routes.
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NewsArup and AIS appointed for Hong Kong's smart and green mass transit system in East Kowloon
Arup and AIS have been appointed to provide consultancy services for Hong Kong's new smart and green mass transit system in East Kowloon, enhancing connectivity for over 300,000 residents.
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NewsFirst Rail launches 'Generation Rail' initiative to engage young people
First Rail’s 'Generation Rail' initiative aims to boost rail travel among young people by 2050 through improved reliability, affordable fare options and enhanced amenities.
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NewsAmtrak unveils new renderings of future West Baltimore MARC Station
Amtrak has unveiled updated renderings for the future West Baltimore MARC Station, highlighting community input and promising enhanced transit connectivity as part of the Frederick Douglass Tunnel Program.
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NewsWidespread IT issues impact train services across UK
A global IT disruption is causing significant delays and cancellations across multiple train operators, with some services unable to access real-time information and driver diagrams.
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NewsTicketing fragmentation identified as biggest problem in EU passenger rail
ALLRAIL urges the new EU Parliament and Commission to implement a Single Digital Booking and Ticketing Regulation to address ticketing fragmentation and improve cross-border rail travel.
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NewsAmtrak enhances accessibility at Holdrege and Hastings stations
Amtrak customers can now enjoy a more accessible and comfortable travel experience at both the Holdrege and Hastings stations, following nearly $10 million in improvements aimed at enhancing accessibility and comfort.
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NewsMajor rail reforms announced in 2024 King's Speech
The 2024 King's Speech outlines significant legislative changes aimed at transforming the UK's rail services through public ownership, infrastructure development and operational efficiency.
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NewsMayor Tracy Brabin unveils routes for West Yorkshire's new mass transit network
Mayor Tracy Brabin has announced detailed route options for the first phase of West Yorkshire's Mass Transit network, aiming to enhance regional connectivity and stimulate economic growth.
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USDOT announces $153 million funding for passenger rail enhancements
USDOT's Federal Railroad Administration has announced over $153 million in funding to enhance passenger rail services, aiming to establish new routes and improve existing ones across the country.
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NewsNorthern's WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.