All Onboard service & customer proposition articles – Page 13
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NewsSouth East rail stations to introduce tap-in tap-out technology for easier travel
Passengers in the South East will benefit from simpler, more flexible train travel as 47 stations introduce tap-in tap-out contactless payment technology from 22 September 2024.
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NewsUK government launches major rail reform with Shadow Great British Railways initiative
Transport Secretary Louise Haigh has launched Shadow Great British Railways, marking the start of a major overhaul aimed at unifying rail services and infrastructure to improve reliability and prioritise passenger experience.
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NewsBulgaria to modernise railways with new Škoda electric trains
Bulgaria's railway system will receive a significant upgrade with the introduction of up to 25 state-of-the-art electric train units from Škoda Group, enhancing passenger comfort, safety and accessibility.
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NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Northern's biodiversity efforts at train stations, Waterloo Station's achievement of the Autism Friendly Award and TfL's new Liberty Line launch alongside its search for local heroes.
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ArticleVenturing into generative AI to enhance the passenger experience
Kerry Phillipson, Retail Project Manager at Arriva UK Trains, speaks to Global Railway Review's Halimah Haque about the transformative potential of generative artificial intelligence within the rail sector, with a key focus on enhancing information to improve customer interactions.
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NewsNine start-ups join forces with UK train operators to innovate rail industry
Nine start-ups have been selected to collaborate with UK train operators in the Future Labs programme, aiming to drive innovation in the rail industry through a 12-week mentorship and real-world testing initiative.
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NewsSydney's new M1 metro line achieves strong opening week performance
In its first week of operation, Sydney Metro's M1 Northwest & Bankstown Line has recorded 1.4 million trips, showcasing its popularity and reliability with 98.8% of services running on time.
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NewsAmtrak’s Newport News Transportation Center to open on 22 August 2024
The Newport News Transportation Center, a new Amtrak hub, will open on 22 August 2024, offering enhanced travel options and modern amenities for Amtrak Virginia and regional bus users.
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NewsAlstom secures £60 million contract to refurbish CrossCountry’s Voyager trains
The refurbishment will see the installation of a new passenger counting system, further enhancing operational efficiency and passenger flow on the upgraded Voyager trains.
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NewsMBTA expands rail fleet with new Hyundai Rotem agreement
MBTA has signed an agreement with Hyundai Rotem to add 41 more state-of-the-art bi-level commuter rail cars to its fleet, enhancing service and comfort for passengers.
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NewsNorthern re-introduces 12-week booking window for cheapest tickets
Northern has extended its booking window for Advance Purchase tickets to 12 weeks, allowing customers to secure the cheapest fares further in advance.
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NewsDeLand SunRail Station opens, completing 61 mile Central Florida commuter rail Line
The new DeLand SunRail Station has opened, marking the completion of a 61-mile commuter rail line that connects four Central Florida counties and aims to boost local connectivity and economic growth.
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NewsGTR introduces online tool for early planning of train journeys
Govia Thameslink Railway has introduced an interactive online tool allowing passengers to check for planned engineering work on Southern, Thameslink and Great Northern routes up to six weeks in advance.
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NewsMadrid enhances accessibility with major upgrades at Avenida de América Metro Station
The Community of Madrid is enhancing accessibility at Avenida de América Metro station with new lifts and infrastructure improvements, set for completion in early 2026.
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WhitepaperBrochure: Pioneering AI for Railways with ADLINK
As a leader in providing AI-enabled computing platforms, ADLINK empowers rail operators with cutting-edge solutions tailored to the unique demands of the industry.
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NewsGood News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Severn Valley Railway's heartening Resilience Fund success, GTR's new 'Blue Wag' guide for dog-friendly adventures and TPE's innovative sustainable water management initiative.
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NewsTfL launches new phase of step-free access projects on London Underground
TfL has begun design work to add step-free access to three London Underground stations and is assessing seven more, aiming for 50% of stations to be step-free by 2030.
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ArticleThe people behind the wheel: Michelle Bouchard's story, Caltrain
For the latest instalment of Global Railway Review’s ‘The people behind the wheel’ series, Michelle Bouchard, Executive Director of Railroad at Caltrain, shares insights into her career journey, the challenges she has faced and her vision for the future of sustainable rail transport.
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NewsNetwork Rail announces £12.5 million escalator upgrade for Merseyrail network
Network Rail is investing £12.5 million to replace 14 aging escalators across Liverpool Lime Street, Moorfields, James Street and Hamilton Square, with the project set to conclude by 2027.
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NewsTfL reveals DLR extension plans, earning strong public support
TfL has unveiled plans for a new DLR extension from Gallions Reach to Thamesmead, which has received widespread public support and promises significant economic and housing benefits.