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The importance of digitalisation in improving rail passenger experience

Posted: 14 December 2020 | | No comments yet

Xavier Champaud, Managing Director for Nomad Digital, shares his thoughts on the importance of digitalisation in improving passenger experience and operational performance, and how in particular, Nomad Digital can help train operating companies deliver better connectivity.

Long live the technological revolution

We are currently living in a digital era, one where people expect, optimum connectivity wherever they are. Passengers are no exception to this, and our transport system needs to meet this high level of expectation for a positive passenger experience.

We are currently living in a digital era, one where people expect, optimum connectivity wherever they are. Passengers are no exception to this, and our transport system needs to meet this high level of expectation for a positive passenger experience. This is a particularly significant challenge when you consider the constant increase (with the exception of the COVID crisis) of passenger ridership, boosted by the attractivity of the low‑carbon footprint of the railway transport. As a result of this, digitalisation is vital to effectively deliver connectivity matching the double increase of passengers, and of the demand.
Train operating companies (TOCs) are required to face the challenges of on-board connectivity to provide a reliable connection for passengers. This can be achieved by deploying mobility connectivity solutions to ensure fast and consistent bandwidth, achieving the same experience that passengers would have when using their broadband at home. To address this, Nomad Digital has developed a solution to implement dedicated trackside railway radio networks. It provides a very high bandwidth network connectivity with low latency. By implementing our Trackside Networks solution, TOCs can benefit from an enhanced passenger experience, but also: Improved fleet performance; greater operational efficiency and reduced downtime; greater operational control and utilisation of the on-train assets and systems; and a differentiated and optimal user experience.











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