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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Hyde Central station in Greater Manchester has installed new customer information and departure screens to deliver an easier and smoother experience for Northern passengers.
Amtrak and Plenary Infrastructure Philadelphia have reached an agreement for the restoration and renovation of Philadelphia’s historic building, the William H. Gray III 30th Street Station.
Network Rail has published its second phase of the decade-long Network Operating Strategy, which aims to provide a better experience for passengers and freight users.
The Swedish Transport Administration has announced that SJ has won the procurement for Stockholm-Hamburg night train traffic, with services to start in the second half of 2022.
Arriva has launched its first MaaS smart mobility app, ‘glimble’. The app enables passengers to plan, pay and ride with any public transport operator, shared transport, or micro-mobility provider.
As customers return to using Scotland’s Railway, ScotRail amidst a public consultation, is unveiling plans for the release of new timetables from May 2022, showing that it is ‘Fit for The Future’.
ÖBB continues to expand its existing commuter and regional train fleet, with an additional order of 21 four-car, state-of-the-art Desiro ML trains from Siemens Mobility.
Govia Thameslink Railway (GTR) has trained almost 3,000 client-focused colleagues from its rail line services, in order to improve the service given to disabled and older commuters.
Avanti West Coast is investing £45 million in a deal with BT to boost digital connectivity for customers on the West Coast Main Line, through upgrades to mobile and Wi-Fi infrastructure.
Trainline has introduced its latest update to the Trainline app, with automatic notifications to app customers if their booked journey is significantly delayed.
Brightline, the only provider of modern, eco-friendly, high-speed rail in America, unveiled its plans to resume service in November 2021, with brand new enhancements and upgrades.
Brightline Trains, the only privately funded high-speed passenger rail system in the U.S., has appointed a software company to elevate its customer app with journey planning capabilities.
Siemens Mobility and everis sign a five-year contract with Renfe, the national railway company of Spain, to develop and operate a countrywide, intelligent Mobility as a Service (MaaS) platform.
South Western Railway (SWR) has announced the launch of Assisted Boarding Points, the rail industry’s first assistance service for passengers, allowing for a far more efficient travel experience.
Govia Thameslink Railway (GTR)’s multimillion-pound improvement programme promises returning Great Northern, Thameslink and Southern rail commuters a finer station and travel experience.
