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Network Rail reveals Edinburgh Waverley station masterplan concept designs
The concept designs feature plans to completely transform Waverley train station, making it a more accessible site for passengers.
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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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£40 million improvements at Stevenage station to improve reliability of services
The new platform and track at Stevenage station will improve the reliability of Great Northern, Thameslink and London North Eastern Railway services.
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Chiltern Railways receives ‘We’re Good To Go’ accreditation
The accreditation reassures passengers that Chiltern Railways is adhering to government and public health guidance amidst COVID-19.
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GTR partners with Amazon to introduce click and collect services at stations
By introducing the Amazon Hub Lockers across its network, Govia Thameslink Railway adds another layer of convenience for its passengers.
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All train operators in Britain now recognise the Sunflower scheme
All train operators in Britain and Network Rail are now signed up to the Sunflower scheme, designed to enable people with non-visible disabilities to discreetly let others know that they might require a little more time, support or assistance when travelling.
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New Thameslink information screens at St Pancras improve passenger experience
Thameslink passengers using St Pancras station will now benefit from clearer, more comprehensive information on seven new screens at the street-level entrance to the operator’s subterranean platforms.
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New investment announced to improve mobile connectivity across UK rail
The UK government has dedicated £200,000 to develop better mobile connectivity for passengers when travelling across the UK rail network.
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£590 million investment announced for Northern UK rail upgrades
The investment will kickstart the development of the Transpennine line between Leeds, Huddersfield and Manchester, improving connectivity across the North.
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New LED passenger information screen on trial at London Waterloo station
On trial until December 2020, the high-definition colour screen will provide passengers with easy-to-understand up-to-the-minute journey information.
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Public transport restrictions ‘set to ease’ in England
Reports have suggested that public transport restrictions are under review in England as the government looks for ways to reboost the economy.
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Transport Focus writes to Secretary of State for Transport calling for rail fares reform
In the wake of the COVID-19 pandemic, Transport Focus is urging the UK government to reform the fares and ticketing system to offer better value.
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Grand Central once again named as Britain’s best train operator
Yorkshire-based train company, Grand Central, has been rated the passengers’ favourite in a national survey of rail users.
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Chiltern Railways named best operator between London and West Midlands and Oxford
Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS) from Transport Focus.
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Trainline launches app feature to help travellers social distance on trains
Trainline has launched a nationwide beta-test of Crowd Alerts, a crowd-sourced feature in its app to help customers alert their fellow travellers if it’s not possible to social distance on a specific train.
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New report outlines priorities for future design of local train stations
Commissioned by Network Rail, the ‘ThinkStation’ report provides a framework for the future design of local stations across Great Britain, following a wide-reaching engagement exercise.