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Northern launches priority seating cards for passengers with disabilities
Northern's new priority seating card will make travelling easier for people with visible and non-visible disabilities.
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Rail Passenger News
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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‘Smart’ train windows to display up-to-date journey information
With SmartMMI technology, public transport passengers can receive up-to-date information about their journeys – directly on their adjacent train window.
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Railway station lifesaving defibrillators installed across the North West
Network Rail and English train operator Northern, have invested £134,000 into the roll out of lifesaving defibrillators across railway stations in the North West.
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Online commuter rail schedules to display seat availability for MBTA trains
The Massachusetts Bay Transportation Authority (MBTA) and Keolis Commuter Services have announced that online train schedules will now display typical ridership information for all trains.
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Chiltern Railways secures recognition for work with West Midlands Trains
In recognition for its collaborative work with West Midlands Trains, Chiltern Railways has been accredited the International Standard for Collaborative Working, known as ISO 44001.
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Australia’s Q3 rail patronage falls as lockdowns restrict travel
For the three months leading up to September 2021, rail patronage decreased due to the significant impact Australia’s lockdowns had on passenger activity and ability to travel via rail.
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New OneRail Coalition poll confirms Americans’ support for rail travel
A new poll conducted on behalf of the OneRail Coalition has revealed that Americans’ support for both freight and passenger rail remain strong.
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Amtrak to roll out new ticketing kiosks across the United States
Amtrak’s new, state-of-the-art kiosks will provide a consistent and improved experience for customers.
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Hull Trains’ timetables set to return to pre-pandemic levels from December
Hull Trains' passenger numbers returning to rail travel has been steadily increasing in recent months, leading to renewed confidence from the operator.
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Network Rail and GWR trial new enhanced passenger information service
Until November 2021, Network Rail and GWR are trialling a new passenger information service that provides enhanced travel information regarding train delays and disruptions.
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Brightline relaunch date set with improved travel experiences
Brightline will return to service between its Miami, Fort Lauderdale and West Palm Beach stations on 8 November 2021, and offer multiple service enhancements and investments to the travel experience.
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Rail User Weekly Survey launched to track passenger satisfaction in Great Britain
Results from the new Transport Focus survey reveal that almost nine in 10 rail passengers across Great Britain were satisfied with their last journey.
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Free Wi-Fi now available at Birmingham New Street station for passengers
Network Rail has announced that passengers at Birmingham New Street station can now get free and unlimited Wi-Fi that is fast enough to support video calls and streaming.
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Car commuters urged to ‘take a fresh look’ at the train
Transport for the North (TfN) says there are more reasons than ever to consider the train as an alternative means of travel.
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Southeastern services successfully handed over to government-owned SE Trains
Trains will continue to run as normal with SE Trains vowing to focus on improving the passenger experience on one of the UK’s busiest commuter networks.