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TransPennine Express welcomes railway’s first official therapy dog to boost passenger and staff wellbeing
Nya, a certified therapy dog, is helping passengers and staff at TPE stations feel calmer, happier, and more connected.
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Rail Passenger News
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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FlixTrain orders 65 new high-speed trains to drive growth across Germany and Europe
FlixTrain announces €2.4 billion investment in new trains to expand affordable, sustainable high-speed rail across Germany and Europe.
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Historic Locomotion No. 1 to star at Alstom’s Railway 200 celebration in Derby
Alstom’s Railway 200 festival in Derby will feature Locomotion No. 1 and over 50 historic and modern train exhibits.
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Uber and Gemini Trains team up!
Uber has announced plans to bring its brand to cross-channel rail services through a new co-branding partnership with Gemini Trains.
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Travel the Baltic on the pink soup train celebrating Lithuania’s iconic summer dish
The Pink Soup Train offers a vibrant journey between Riga and Vilnius, celebrating Lithuania’s traditional cold beetroot soup and summer festival.
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£1.7 million invested to improve access and safety at stations across UK rail network
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
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Publicly owned train operators boost accessibility with BSL and tech during Deaf Awareness Week
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
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Railway Interior Innovation Summit USA 2025 to take place in Orlando, hosted by Brightline and Siemens Mobility
The Railway Interior Innovation Summit USA 2025 will explore train interior trends, sustainability, and the passenger experience, featuring top industry leaders and an exclusive Brightline facility tour.
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TfL launches new priority seat design and urges passengers to be mindful of hidden disabilities
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
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Amtrak to launch Mardi Gras rail service connecting New Orleans and Mobile via coastal Mississippi
New Amtrak Mardi Gras Service begins this summer, offering twice-daily connections and celebrating Gulf Coast culture and communities.
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Hankyu Railway empower accessible rail travel in Japan with new app
Transreport Japan K.K has launched Passenger Assistance Web, an accessible web-based assistance request application, available at Hankyu Railway Stations across Japan. The new platform allows passengers to arrange, review, and modify assistance requests easily, at any time, via smartphone or desktop.
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Northern installs 40 new Passenger Assist points
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England.
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North Carolina and Virginia Stations remain in high-demand
Train travel is booming across the U.S., with North Carolina and Virginia seeing some of the highest traffic in the Southeast. In Fiscal Year 2024, the top stations in the region were the Staples Mill Road Station in Richmond, Va., and in Alexandria, Va., Charlotte, N.C., Raleigh, N.C, the Auto Train Station in Lorton, Va., and Norfolk, Va.
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Northern expands mobility scooter programme to eight more train stations, improving accessibility across the network
Northern’s mobility scooter programme now includes eight more stations, ensuring greater accessibility for passengers with mobility aids across 179 stations in the North.
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Gemini Trains responds to ORR report released today
The Office of Rail and Road (ORR) says Eurostar’s London depot would be able if required to accommodate additional trains, following its receipt of an independent report it commissioned to investigate the matter. The report, published today, assessed the capacity at the operator’s Temple Mills International facility.
