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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
The presidents of ALLRAIL, CER, ERFA, UIP and UIRR have called on the European Commission to introduce new measures to protect the rail industry amidst the COVID-19 crisis.
DB has reported their key figures from the 2019 fiscal year, noting an increase in passenger numbers, record investment in infrastructure, but a decrease in profits.
British open-access operator, Hull Trains, has temporarily suspended all train services following a significant drop in passenger numbers as a result of unprecedented circumstances surrounding the coronavirus pandemic.
ScotRail now provides passengers with real-time data about train type and carriage length, as well as the use of carriages and allocation of trains.
A new rule has been proposed by the FRA to measure the performance and service quality of Amtrak's intercity passenger train operations.
In addition to providing stability and certainty on key services and to rail staff, the UK government has issued ticket refund information for passengers during the COVID-19 crisis.
Despite the impact COVID-19 is having on the European rail sector, CER has highlighted how the industry is doing its upmost to ensure continued operation.
The UIC has created a COVID-19 Task Force dedicated to providing the rail industry with concrete measures amidst the rapidly spreading viral outbreak.
Despite the number of trespassing incidents increasing from 788 to over 1,600 during February 2020, Metro Trains Melbourne's overall performance saw an improvement.
Nomad Digital Limited have secured a multi-million-pound contract to deploy on-board passenger Wi-Fi for operators of the Öresundstrain in Denmark and Sweden.
The announcement featured the names of OneRail Coalition's first board of directors, as well as the completion of its restructure.
Stations across the Govia Thameslink Railway, South Western Railway and Southeastern networks have now introduced the sunflower lanyard scheme.
Prior to Northern operating under new ownership, leaders across the North of England are calling for stronger commitments to rail infrastructure developments.
Disabled passengers across Great Britain are set to benefit from accessibility improvements at 124 stations thanks to a £20 million government fund announced by the UK's Transport Secretary, Grant Shapps.
The 'it's everyone's journey' campaign will work to raise awareness for passengers with disabilities and encourage better accessibility on public transport.
