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Rail Passenger News


Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.

What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?



Virgin Trains Ticketing issues Charter for Change

21 May 2024 | By

Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…