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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
New research reveals Gen Z prefers human interaction over AI, while liberalised rail markets offer business travellers improved service and affordability.
Allison Harbor, Accessibility Delivery Manager, South Western Railway, shares the benefits of moving to a real-time system powered by Transreport’s Passenger Assistance technology.
RIA hails new ORR and DfT figures showing 7% more journeys and £11.5bn in rail revenue growth.
Nya, a certified therapy dog, is helping passengers and staff at TPE stations feel calmer, happier, and more connected.
Gone are the days of purely aesthetic train cabins. Today's rail interior design is a complex blend of sustainability, accessibility and cutting‑edge technology, all aimed at maximising the passenger experience. Elizabeth Jordan had the honour of judging for the Rail Interior Awards 2024.
FlixTrain announces €2.4 billion investment in new trains to expand affordable, sustainable high-speed rail across Germany and Europe.
Alstom’s Railway 200 festival in Derby will feature Locomotion No. 1 and over 50 historic and modern train exhibits.
Uber has announced plans to bring its brand to cross-channel rail services through a new co-branding partnership with Gemini Trains.
The Pink Soup Train offers a vibrant journey between Riga and Vilnius, celebrating Lithuania’s traditional cold beetroot soup and summer festival.
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
Our team attended Transport Ticketing Global, the premier industry event focused on smart ticketing innovations for public transport. This March the London-based conference has welcomed over 1,200 ticketing and mobility professionals representing 65 countries, including key decision-makers from transport operators, authorities and technology providers across the ecosystem.
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
The Railway Interior Innovation Summit USA 2025 will explore train interior trends, sustainability, and the passenger experience, featuring top industry leaders and an exclusive Brightline facility tour.
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
