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22 March 2019 | By Global Railway Review
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
20 March 2019 | By Galgus
Train manufacturers and system integrators now request reliable, fast, secure and easy-to-use wireless access to serve the modern passenger of today.
14 March 2019 | By Jeremy Long - MTR Corporation
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
12 March 2019 | By Global Railway Review
Virgin Trains is now ‘JAM card friendly’, which has been extremely successful in Northern Ireland with over 20,000 cards in circulation and 2,000 app users.
12 March 2019 | By Global Railway Review
A new reports highlights that for many, a perceived lack of ‘customer-focus’ leads passengers to believe the system is mostly based around the needs of the railway rather than those of passengers.
11 March 2019 | By Jose Gonzalez (Galgus)
Jose Gonzalez, co-Founder and CEO of Galgus, considers how today’s rail passengers have come to expect reliable on-board Wi-Fi connectivity during their journey and how CHT software can help to enhance software performance to ultimately result in improved passenger satisfaction.
11 March 2019 | By Global Railway Review
Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
4 March 2019 | By Stella Rogers (Arriva Rail London)
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
26 February 2019 | By Global Railway Review
This new service simplifies the process of booking travel assistance, whilst providing staff with more time to aid passengers with reduced mobility.
26 February 2019 | By Global Railway Review
Rail operators have long-sought to improve the quality of Wi-Fi, but faced significant cost and technical challenges in doing so.
25 February 2019 | By Global Railway Review
TransPennine Express is the first UK rail operator to launch GoMedia’s real-time rail customer information service.
22 February 2019 | By Global Railway Review
In comparison to 2017, Sweden’s national passenger operator saw a great increase in the number of passenger journeys in 2018.
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