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The Passenger


Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.

What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?



Roundtable: Improving On-Board Experiences

30 May 2023 | By

Moderated by Guy Dangerfield, Head of Transport User Strategy at Transport Focus, participants of this Roundtable explore how rail can learn from other mobility sectors to improve on-board experiences, the importance of a more personalised travel experience, and the role of technology to support how passenger input is gathered and…


In-Depth Focus: Managing Operational Complexities

26 May 2023 | By

Now more than ever, rail needs to win back the trust of passengers and improve rail freight reliability. The pressure is on for train operators and infrastructure managers to manage their vehicles/crew, network services and timetable data in more efficient ways than ever before. Getting it right means safer and…


Is the era of uncomfortable train seats coming to an end?

15 May 2023 | By

Ian Yeowart, Managing Director of Grand Union Trains, considers that a good-looking train seat is not necessarily a comfortable seat, and explains how the new operator will ensure the ambience and comfort of its train interiors is a major priority in what they hope will be an outstanding interior layout…