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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.

What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?

 

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Train station improvements leading to passenger positivity

20 March 2020 | By

In an interview with Global Railway Review, Sarah Higgins, Head of Stations at London Northwestern Railway, discusses the direct and indirect effects that train stations have on the passenger experience, and how London Northwestern Railway wants its stations to become places central to the communities they serve.