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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
The Community of European Railway and Infrastructure Companies (CER) colleagues Libor Lochman (Executive Director) and Ulrich Fikar (Senior Policy Adviser – Passenger), explore how high-speed rail’s environmental credentials and the sector’s continual investments into modern technology are crucial ingredients for passengers when choosing to take the train over the plane.
Andrzej Adamczyk, Poland’s Minister of Infrastructure, writes that the country’s much‑needed railway investment programme is helping to deliver a modernised rail network that benefits both passengers and rail freight.
This issue includes articles from Poland's Transport Minister about the country's much-needed railway investment programme, In-Depth Focus sections on Additive Manufacturing, Winter Operations and the Future Railway Mobile Communication System (FRMCS), plus much more.
The trial will test how effective the use of body cameras is in further improving the safety of Transport for Wales' passengers and staff.
Following the worst performance figures in the UK in late 2019, TransPennine Express must now deliver a service that restores passenger trust.
Thalys passengers can now choose between around 50 local taxi fleets to complete their rail journeys via the Thalys app or website.
A Smart Data Logging system implies on-board intelligent devices to collect and process field data connected with a Cloud infrastructure to integrate data with IT applications.
Network Rail has joined the board of the Transport for the South East partnership - a new body created to improve the transport network and grow the economy of the UK's South East area.
Following bad performance, the UK Transport Secretary has announced that West Midlands Railway will be required to invest £20 million to improve service.
The app has been designed to improve accessibility and inclusion on the Transport for Wales network and make travel easier for deaf passengers.
Following new research from Transport Focus, it was found that only 35 per cent of UK passengers who were eligible claimed compensation for their delayed journey.
A giant leap forward in mobile, always-on digital journey planning will be revealed by global infrastructure support business L.B. Foster in Hall 2/2 C60 at this year’s IT-TRANS at the Karlsruhe Trade Fair Centre in Rheinstetten, Germany on 3-5 March.
Eurostar has introduced a direct, non-stop route between the Netherlands and the UK without requiring passengers to disembark midway for passport control.
In an interview with Global Railway Review, Richard Scott, Partnerships and Strategy Director for the West Coast Partnership, reflects on the last few weeks since the launch of Avanti West Coast services in the UK, and explains what the operator will focus on, going forward, to deliver a better passenger…
Following the outbreak of Coronavirus which is preventing Chinese tourists visiting Great Britain, train companies across the UK are offering fee-free refunds for rail tickets purchased in China.
