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C2C rail services to enter public ownership as part of Great British Railways rollout
From 20 July, C2C train services will become publicly owned, supporting plans to unify and improve Britain’s rail network.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Train operators commit to ending violence against women and girls
TransPennine Express have become the latest publicly owned train operator to achieve White Ribbon accreditation by developing a three-year action plan to tackle abuse, harassment and VAWG.
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Inclusivity driving the designs of East West Rail’s stations
EWR is gaining feedback from people with lived experience of disabilities to inform station designs, aiming to help build a modern, accessible railway that works for everyone.
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Gen Z shuns tech and AI for human touch as rail competition reshapes European business travel
New research reveals Gen Z prefers human interaction over AI, while liberalised rail markets offer business travellers improved service and affordability.
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Transforming how we deliver rail passenger assistance
Allison Harbor, Accessibility Delivery Manager, South Western Railway, shares the benefits of moving to a real-time system powered by Transreport’s Passenger Assistance technology.
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Rail industry welcomes rising passenger numbers and revenue following government investment boost
RIA hails new ORR and DfT figures showing 7% more journeys and £11.5bn in rail revenue growth.
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TransPennine Express welcomes railway’s first official therapy dog to boost passenger and staff wellbeing
Nya, a certified therapy dog, is helping passengers and staff at TPE stations feel calmer, happier, and more connected.
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Beyond comfort: The evolution of railway interior design
Gone are the days of purely aesthetic train cabins. Today's rail interior design is a complex blend of sustainability, accessibility and cutting‑edge technology, all aimed at maximising the passenger experience. Elizabeth Jordan had the honour of judging for the Rail Interior Awards 2024.
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FlixTrain orders 65 new high-speed trains to drive growth across Germany and Europe
FlixTrain announces €2.4 billion investment in new trains to expand affordable, sustainable high-speed rail across Germany and Europe.
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Historic Locomotion No. 1 to star at Alstom’s Railway 200 celebration in Derby
Alstom’s Railway 200 festival in Derby will feature Locomotion No. 1 and over 50 historic and modern train exhibits.
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Uber and Gemini Trains team up!
Uber has announced plans to bring its brand to cross-channel rail services through a new co-branding partnership with Gemini Trains.
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Travel the Baltic on the pink soup train celebrating Lithuania’s iconic summer dish
The Pink Soup Train offers a vibrant journey between Riga and Vilnius, celebrating Lithuania’s traditional cold beetroot soup and summer festival.
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£1.7 million invested to improve access and safety at stations across UK rail network
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
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Omnichannel Payment Solutions Transforming Public Transport: Insights from Transport Ticketing Global 2025
Our team attended Transport Ticketing Global, the premier industry event focused on smart ticketing innovations for public transport. This March the London-based conference has welcomed over 1,200 ticketing and mobility professionals representing 65 countries, including key decision-makers from transport operators, authorities and technology providers across the ecosystem.
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Publicly owned train operators boost accessibility with BSL and tech during Deaf Awareness Week
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
