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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Railpen’s #BeyondTheTracks200 campaign highlights 200 years of railway innovation, social impact and future sustainability, showcasing pensions, welfare, opportunities and workers’ rights across the UK.
South Western Railway expands body-worn cameras for frontline staff as violent incidents double, launching a bold campaign to deter abuse.
Government recognition of Alto as a transformative project could accelerate Canada’s first high-speed rail construction by several years.
Alstom’s Widnes Transport Technology Centre hosted its first-ever passenger service with UK Railtours, showcasing train modernisation projects, heritage carriages and industry innovation.
Discover how rail operators are controlling noise and vibration to improve ride quality and transform the passenger experience.
San Bernardino’s ZEMU hybrid hydrogen-battery passenger train launches Saturday, offering zero-emission, zero-fare rides along the Arrow Corridor.
Train operator LNER has confirmed a cyber-attack at a third-party supplier exposed some passenger data, urging customers to stay vigilant.
The new study study highlights effective railway suicide prevention methods, including staff support, safety improvements and initiatives to protect passengers nationwide.
Welcome to 2025’s Autumn/ Winter issue of Global Railway Review! The dynamism of our sector has never been more apparent, driven by technological leaps, evolving societal demands, and an urgent global imperative for sustainable solutions.
The Extremadura Regional Government has awarded GMV a contract to deliver a fully integrated intelligent transport system, including account-based ticketing, real-time tracking, and improved passenger information services.
Andy Parker, Intercity Director at Egis in the UK discusses the potential for railway stations to be reimagined as long-term assets capable of delivering both economic and social value.
Passengers can now tap in and out using a phone app, automatically charged the best fare, improving convenience, safety, and travel flexibility on UK railways.
From 1 September 2025, ScotRail will scrap peak fares, offering all-day travel savings, simpler tickets, and supporting sustainable rail travel across Scotland.
Transport for London targets ‘headphone dodgers’ with posters and social media campaign, encouraging passengers to use headphones and maintain a stress-free journey for all.
Passengers can now pre-book assistance when purchasing tickets online, making travel faster, easier, and more convenient for disabled and older customers.
