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c2c sets new rail industry punctuality record of 96.6%

Posted: 15 March 2010 | | 2 comments

National Express train operator c2c has set a new punctuality record for Britain’s franchised railways of 96.6%.

National Express train operator c2c has set a new punctuality record for Britain’s franchised railways of 96.6%.

Rail industry official figures have confirmed that National Express train operator c2c has set a new punctuality record for Britain’s franchised railways of 96.6% for their Public Performance Measure (PPM) train service performance over the last 12 months, as measured to the period ended 6 March 2010. This achievement is another record-breaking effort by the c2c team who continue to set the highest standards of train service punctuality, which was recognised by the recent award by Modern Railways magazine of their inaugural ‘Golden Whistle’ for the best punctuality amongst all train operators in 2009, with c2c averaging 96.3%.

Achieving a new high of 96.6% punctuality completes a notable hat-trick for c2c following on from last summer when the train operator equalled the Swiss Federal Railways punctuality record of 95.8% for 2008, and recent award of the ‘Golden Whistle’ for 2009.

To celebrate c2c’s rail industry first of 96.6% punctuality, Managing Director Julian Drury will be at Upminster station on Monday 15 March for a photocall to congratulate the c2c team and their Network Rail colleagues at 14.30.

Julian Drury, Managing Director of c2c said: “I am very proud of everyone at c2c who continue to raise the bar in delivering yet further improvements in train service punctuality and achieving another record for Britain’s railways. As well as paying tribute to my team for their totally professional and dedicated efforts, I am also grateful to our colleagues at Network Rail. This is truly a partnership which is focused on delivering success and in serving our customers in London and throughout South Essex with the best train services in the country.”

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2 responses to “c2c sets new rail industry punctuality record of 96.6%”

  1. Lee Miles says:

    Punctuality is a very loaded figure if you run 1 train and it arrives on time it has a 100% puctuality factor.
    Density of traffic has to be included for example A station such as Liverpool street has roughly 200 million + passenger journeys to and from it annualy so although it may have a punctuality rating in the low to mid 90’s the number of passengers who arrive on time is vastly higher than on a lighter used line but the percentage of late arriving trains is lower. Often also trains that are cancelled are not included in the punctuality figures as they did not leave in the first place so can’t have been late arriving.

  2. Out here in Malaysia, we scan through International news websites, particularly for railway news,
    We learn that TRAIN operator c2c has set a new punctuality record for Britain’s franchised railways.
    “The company, which runs the trains that travel through Ockendon, Chafford Hundred, Grays, Purfleet, West Horndon, Tilbury Town, East Tilbury and Stanford-le-Hope stations, scored 96.6 per cent for punctuality over the last 12 months.
    Achieving the new high figure completes a notable hat-trick for c2c following last summer, when it equalled the Swiss Federal Railways punctuality record of 95.8% for 2008, and its recent award of the Golden Whistle for punctuality by Modern Railways magazine.
    Julian Drury, managing director of c2c, said: “I am very proud of everyone at c2c who continue to raise the bar in delivering yet further improvements in train service punctuality and achieving another record for Britain’s railways.
    “As well as paying tribute to my team for their totally professional and dedicated efforts, I am also grateful to our colleagues at Network Rail.
    “This is truly a partnership which is focused on delivering success and in serving our customers in London and throughout south Essex with the best train services in the country.” ”

    As a former user of this service from Grays to Fenchurch Street in my youth, I was delighted to see the achievements in the current performance.
    Though I must state that way back there in the 60s and 70s when I commuted to London in the slam door stock, it was always a good service.

    HOWEVER we give a challenge to c2c and the others who have won awards for punctuality .

    Try to match the performance of the Express Rail Link in Malaysia……

    E-MAS is the Operating an Maintenance Company for the Express Rail Link, a 160kph Express and Commuter service connecting Kuala Lumpur Sentral and Kuala Lumpur International airport, some 57km away.
    We have been operating the service since its introduction 8 years ago. The trains are currently undergoing their second overhaul, each train having reached 3 million km.

    Express Rail Link has an average punctuality over the past few years of >99.7% (within 2 minutes)

    We would welcome some competition as so far it seems we are the best!

    Barry Gardner, C.Eng
    Manager Business Development
    ERL Maintenance Support Sdn.Bhd.
    Kompleks Rel Udara
    Bandar Baru Salak Tinggi
    43900 Sepang
    Selangor Darul Ehsan Malaysia
    [email protected]

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