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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
20 July 2023 | By
As part of Global Railway Review’s 'Access For All' series, Emilie Spiegelhauer, Management Assistant & Business Partner at the Danish national railway company, DSB, explains their overarching goal when it comes to accessibility and passenger comfort.
The demand and consumption of wireless data is increasing, and transport operators need to manage overall data usage alongside the onboard experience.
Simpler tap-in tap-out ticketing is set to be introduced across 53 stations in the South East by the end of the year.
For Global Railway Review’s ‘Access For All’ interview series, Matthew Wilson, Travel Integration and Accessibility Manager at Northern, explains the importance of accessibility for Northern, detailing the ways that Northern try to improve the passenger experience.
In this exclusive article for Global Railway Review, Zachary Cocker, Sponsor at Network Rail, discusses the brand new ‘Beacon’ bridge which is set to transform passenger accessibility at a West Yorkshire rail station.
13 June 2023 | By
For Global Railway Review’s ‘Access For All’ interview series, Avihu Yitzhari, Accessibility Officer at Israel Railways, explains the foresight, expertise and dedicated work that enables the operator to run a fully accessible means of intercity transportation.
The Virginia Passenger Rail Authority has announced that ridership on the Amtrak Virginia service saw a 53.2% increase in April 2023 over April 2022.
Moderated by Guy Dangerfield, Head of Transport User Strategy at Transport Focus, participants of this Roundtable explore how rail can learn from other mobility sectors to improve on-board experiences, the importance of a more personalised travel experience, and the role of technology to support how passenger input is gathered and…
South Western Railway have completed a major refurbishment on Malden Manor station ahead of its 85th birthday.
Now more than ever, rail needs to win back the trust of passengers and improve rail freight reliability. The pressure is on for train operators and infrastructure managers to manage their vehicles/crew, network services and timetable data in more efficient ways than ever before. Getting it right means safer and…
Network Rail have begun work to fully repair and restore a 130-year-old footbridge at Beverley station in Yorkshire.
Packed full of exclusive content, including: a statement from Belgium's Deputy Prime Minister; the plans to transform American rail travel; managing operational complexities; and much more!
For Global Railway Review’s ‘Access For All’ interview series, Paul Jackson, Head of Customer and Stakeholder Engagement at open access passenger operators Hull Trains and Lumo details the many facets of work that are steering the goal of truly accessible transport for all.
Darren Kettle, CEO of Southern California’s regional passenger rail service, Metrolink, explores the importance of train interiors for a good passenger experience, and details some of the little things that can make a big difference.
The 56th upgraded Southeastern train has rolled out of the depot, marking the halfway point of the operator's £10 million fleet upgrade project.
