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TfL launches new priority seat design and urges passengers to be mindful of hidden disabilities
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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In-Depth Focus: Rail Interior Design
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
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Amtrak to launch Mardi Gras rail service connecting New Orleans and Mobile via coastal Mississippi
New Amtrak Mardi Gras Service begins this summer, offering twice-daily connections and celebrating Gulf Coast culture and communities.
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Hankyu Railway empower accessible rail travel in Japan with new app
Transreport Japan K.K has launched Passenger Assistance Web, an accessible web-based assistance request application, available at Hankyu Railway Stations across Japan. The new platform allows passengers to arrange, review, and modify assistance requests easily, at any time, via smartphone or desktop.
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Northern installs 40 new Passenger Assist points
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England.
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A coffee-table chat with… Emmanuel Colin, Director of Customer Services at RATP Dev Mobility Cairo
Transport expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail.
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North Carolina and Virginia Stations remain in high-demand
Train travel is booming across the U.S., with North Carolina and Virginia seeing some of the highest traffic in the Southeast. In Fiscal Year 2024, the top stations in the region were the Staples Mill Road Station in Richmond, Va., and in Alexandria, Va., Charlotte, N.C., Raleigh, N.C, the Auto Train Station in Lorton, Va., and Norfolk, Va.
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Northern expands mobility scooter programme to eight more train stations, improving accessibility across the network
Northern’s mobility scooter programme now includes eight more stations, ensuring greater accessibility for passengers with mobility aids across 179 stations in the North.
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Gemini Trains responds to ORR report released today
The Office of Rail and Road (ORR) says Eurostar’s London depot would be able if required to accommodate additional trains, following its receipt of an independent report it commissioned to investigate the matter. The report, published today, assessed the capacity at the operator’s Temple Mills International facility.
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Talented students create vibrant posters to celebrate Yorkshire’s railway heritage for Railway 200 event
Students from East Riding College and other Yorkshire colleges have designed striking posters for local stations to celebrate the 200th anniversary of the modern railway.
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“The Journey to Equality” Behind RIA’s latest report
Editor, Elizabeth Jordan, speaks exclusively to the author of the Railway Industry Association's (RIA) latest report which was released this morning.
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How rail suppliers are improving accessibility across the network
The Railway Industry Association (RIA) has published a new report showcasing how the supply chain is working to improve accessibility across the rail network.
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New Channel Tunnel challenger announced
A new train operating company, named Gemini, is being established to offer competitive fares and high-quality, frequent train services between the UK and continental Europe. Chaired by industry veteran Lord Tony Berkeley, Gemini services will run initially between London and Paris/Brussels – with further exciting destinations currently being developed.
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A new era of rail accountability for passengers
Passengers across England can now see how reliable their local train services are, as performance data goes live at over 1,700 stations from today (6 March). The data, broken down by operator, shows the percentage of trains cancelled and how punctual trains are at each station, marking the first time…
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Global Railway Review unveils all-star Editorial Council to chart course for 2025
Get ready for a new era of rail industry insight! Global Railway Review is thrilled to announce the formation of its dynamic new Editorial Council, a powerhouse of expertise assembled by Editor Elizabeth Jordan to guide the publication into 2025 and beyond.
