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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Packed full of exclusive content, including: the importance of digital automatic coupling; Brazilian rail freight developments; designing train interiors to meet the needs of tomorrow’s passengers; and much more!
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
Northern has seen a rise in customer service satisfaction scores for the third consecutive year, becoming the most improved operator in the UK, according to data from The Institute of Customer Service.
Fay Easton, Head of Stakeholder & Community at West Midlands Railway, tells Global Railway Review how Community Station Partnerships are bringing people together to develop stations as assets to their communities, enhancing the passenger experience and helping to underpin national efforts to restore confidence in rail.
Now that work from home restrictions in the UK have been lifted, a new rewards website has been launched to entice customers back to rail and to encourage commuters to make the most of their journey.
Quieter train journeys are set to become the norm after the UK government has announced it will identify and remove repetitive and unnecessary on-board announcements on trains in England.
From 21 February 2022, Spanish train operator, Renfe, is to begin operating low-cost, high-speed Avlo services between Madrid and Valencia.
The pilot project will give Transport for Wales (TfW) customers within the South Wales Metro area the opportunity to purchase selected rail tickets for local journeys in a number of convenience stores.
Amtrak has agreed to support the proposed combination of current partner, Canadian Pacific Railway Limited and Kansas City Southern railways, to expand Amtrak’s service in the Midwest and South.
Britain's Office of Rail and Road (ORR) has finalised a Delay Compensation Code of Practice that train companies must comply with by April 2022.
Read how LEDATEL have supplied Koleje Dolnośląskie (KD) with on-board electronic paper technology for passenger information.
The National Robotarium has unveiled the design of a new train cleaning robot which can clean the hard-to-reach places on trains such as between and under seats.
A new travel guide has been published by Network Rail so that autistic passengers can feel more confident to travel independently by train.
Results of a Transport Focus study of two projects between February and June 2021 has found that rail operators found it more difficult to notify passengers of engineering works during the COVID-19 pandemic.
Avanti West Coast has become the first train operator to have achieved the Shaw Trust Web Accreditation, after its website tested successfully for people with a wide range of disabilities to access.
