Passengers to have their say on next InterCity West Coast franchise
Posted: 10 May 2016 | | No comments yet
The UK government has launched a public consultation inviting passengers to have their say on the next InterCity West Coast franchise.
The UK government has launched a public consultation inviting passengers to have their say on the next InterCity West Coast franchise.
On the 10 May 2016, a government consultation was launched giving rail passengers, businesses and local councils the opportunity to put forward their views on how the InterCity West Coast (ICWC) line can deliver better rail services. The consultation takes place ahead of the franchise competition tender, open to operators later in the year.
InterCity West Coast franchise tender process opens later this year
Operators will be invited to bid on the ICWC franchise which runs between London, Birmingham, Manchester, Liverpool, Glasgow, Edinburgh, and Holyhead. The winning train operating company will be announced in November 2017, in time for the franchise to begin in April 2018.
“I want to see improvements to customer satisfaction, investment and better journeys for passengers during the next franchise”
Transport Secretary Patrick McLoughlin said: “We are investing a record £38 billion in our railways to deliver better journeys for passengers, and it is essential that passengers’ needs are at the heart of franchises in order to build on this investment.
“The ICWC line covers a vitally important part of our rail network, linking major cities in England, Scotland, and Wales. I want to see improvements to customer satisfaction, investment and better journeys for passengers during the next franchise”.
Winning operator announced in November 2017
The 12 week consultation sets out the Department of Transport’s vision for the new franchise including plans to enable economic growth, support investment and build on high levels of customer satisfaction.
It also asks passengers for their views on a wide range of other improvements including how the next operator can:
- improve customer satisfaction and experience, including providing helpful information at times of disruption
- provide train services that better meet the needs of passengers and communities they serve
- make the railway more accessible for all, including innovative ways to improve ticketing, fares and paying for journeys
Once selected, the new operator will also have an important role to play in the effective delivery of High Speed Two (HS2), with construction beginning in 2017.
The consultation period ends on 2 August 2016.
NEW REPORT FROM GLOBAL RAILWAY REVIEW: Track Insight – Track Maintenance | Transforming Track Maintenance Through Technology
Our latest expert-led Track Insight explores how industry leaders are revolutionising the future of track maintenance through cutting-edge innovation and real-world strategies.
From automation and robotics now streamlining inspections and repairs, to predictive maintenance powered by IoT sensors and advanced analytics, the rail sector is entering a new era of precision and efficiency. Companies like Goldschmidt, Bentley Systems, and MxV Rail are leading the charge, redefining how infrastructure is managed with AI, machine learning, and digital twins to reduce downtime and extend asset life.
In this new data-rich landscape, organisations such as Amtrak and the Rail Accident Investigation Branch are demonstrating how to turn vast streams of information—from track geometry to environmental monitoring into actionable intelligence for safer, smarter networks.
Download this insightful, practical guide for FREE and see how your operations can evolve – READ FOR FREE NOW!
