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New timetable and new trains for London Midland

9 December 2014 | By Global Railway Review

Thanks to £62 million of UK government investment, London Midland will roll-out 10 new four-car trains for their network as part of its new timetable from Sunday 14 December 2014...

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Developing and evolving RTPI strategies in an era of cost-cutting

3 December 2014 | By David Whitley, London Midland

Keeping people informed is one of the simplest ways to reduce complaints, increase satisfaction and gain a reputation for good customer service, writes David Whitley – Head of Regional Services at London Midland. It’s all part of thinking like a passenger, and arguably more important than operational performance itself: a…