In an exclusive interview with Global Railway Review, Astrid Bunt, Head of Stations at ProRail, explains how much of a role train stations play in contributing to the overall passenger experience.
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To reflect the huge growth in demand for contactless payments, Northern Ireland's public transport operator, Translink, has enhanced its app, smartcard and contactless offerings.
The new WhatsApp service will allow TfW Rail Services customers to contact the social media team to enquire about a range of information, including live travel updates.
Thalys passengers can now choose between around 50 local taxi fleets to complete their rail journeys via the Thalys app or website.
Stephanie Klecha, Head of Digital Services at Porterbrook, speaks to our Editor, Craig Waters, with her views on making rail more attractive for passengers, data-sharing, the importance of empowering the workforce, and how industry collaboration is key to rail’s future success.
The app has been designed to improve accessibility and inclusion on the Transport for Wales network and make travel easier for deaf passengers.
We speak to Gerald Schinagl, Digital Innovation Manager at ÖBB about how the company is boldly moving forward with its digital initiatives to improve operations and ensure passenger and employee satisfaction.
In a first for Network Rail, augmented reality (AR) is being used to help passengers visualise replacement footbridges at stations.
'Smart Week' sees South Western Railway showcasing its range of smart ticketing options, which are currently being used for 56 per cent of journeys.
The days of paper rail tickets being used in Britain could be numbered as more passengers than ever before are opting for smart tickets.
ScotRail has launched a new WhatsApp service for customers as part of a £4 million investment plan to improve passenger satisfaction.
Swiss Federal Railways (SBB) and Axon Vibe have signed a five-year agreement for the development of a personalised mobility app.
The UK’s Innovation Agency, Innovate UK and the Department for Transport’s SBRI have awarded funding to HiveLOGIC Limited to provide a digital solution to help transform rail freight logistics.
New apps increase communication and provide real-time information for both customers and employees to give up-to-date information about delays.
ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry.