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Podcast: Episode 5 – Steve White

21 June 2021 | By

In Episode 5 of Global Railway Review’s podcast, Steve White, Chief Operating Officer at Govia Thameslink Railway, speaks to our Junior Editor, Leah Hockley, about the UK's train stations and how they are developing to become safer, more sustainable and more inviting for passengers.

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Making changes to directly improve the passenger experience

4 May 2021 | By

Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.

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Rail’s COVID-19 Heroes – Greater Anglia

15 April 2021 | By

In the next instalment of Global Railway Review’s exclusive series, Greater Anglia reflects on 2020 and the impact of the pandemic on its business, as well as highlighting three employees who have dedicated the last 12 months to keeping passengers safe, informed and moving.

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Roundtable: The Future of Train Stations

8 April 2021 | By

The rail industry continually strives to identify ways to ensure that train users have the best possible experience, and travelling through train stations plays a huge part in this. Although train stations are understandably much quieter at the moment, passengers will eventually return – so, how will train stations adapt…