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Passenger Experience/Satisfaction

article

Infographic: Transit Agency Survey – Open Loop Payments

5 February 2024 | By Discover Global Network

Nearly 100 global transit agency decision makers report thoughts and findings on open loop payments.

news

Union Pacific named to Fortune list of most admired companies

5 February 2024 | By Emily Budgen

The American railroad company Union Pacific have been named to Fortune magazine's list of most admired companies.

webinar

Is the Rail Industry ready for ‘Mag-stripe Zero’?

5 February 2024 | By Global Railway Review, sponsored by Vix Technology

Watch this webinar to hear from top industry ticketing experts as they discuss the opportunities, pros and cons of ‘mag-stripe zero’ and the impacts it could have on the wider rail industry.

news

Ambitious 2024 initiatives propel Amtrak ridership growth

2 February 2024 | By Emily Budgen

American rail operating company Amtrak have published an innovative plan to further boost their ridership in 2024.

news

Northern appoints new chair for independent accessibility group

31 January 2024 | By Emily Budgen

British train operator Northern have appointed Mark Cutter as the new chair of the independent accessibility group, NAUG.

news

CrossCountry customers urged to plan ahead of industrial action

25 January 2024 | By Emily Budgen

CrossCountry customers have been urged to plan their journeys ahead of time, as the upcoming industrial action will affect rail journeys.

news

Penalty fares DOWN 20% in first year since government increased fine to £100, says Northern

22 January 2024 | By Emily Budgen

Northern has seen a 20% drop in the number of penalty fares issued in the first year since the government increased the fine to £100.

news

Amtrak kicks off construction at Gray 30th Street station

22 January 2024 | By Emily Budgen

Amtrak has started construction of its Gray 30th Street Station in Philadelphia, after its comprehensive vision was revealed in 2016.

article

Which? report on ticketing unveils higher cost for offline passengers

19 January 2024 | By Emily Budgen

The consumer-focused brand Which? has published a report, detailing how passengers pay higher prices when buying tickets at the station.

news

South Western Railway improves air quality with new station tech

19 January 2024 | By Emily Budgen

UK rail operator South Western Railway (SWR) have employed new air purifying technology in stations, to improve the air quality.

news

Art at Amtrak welcomes Rico Gatson for latest art installation

19 January 2024 | By Emily Budgen

The Art at Amtrak programme has welcomed artist Rico Gatson for a new exhibition at New York Penn station.

news

Telent-designed WiFi enhances passengers’ station experience

12 January 2024 | By Emily Budgen

Telent-designed WiFi has enhanced 87% of passengers' station experience, after its introduction by Network Rail.

news

LNER takes steps to encourage London exploration by foot

11 January 2024 | By Emily Budgen

LNER are trying to encourage people to explore London by foot, teaming up with company Footways to create guides.

news

Thameslink to run new ‘Brew Train’ with Samaritans

10 January 2024 | By Emily Budgen

Thameslink are hoping to beat 'blue Monday' by replacing it with 'brew Monday' by teaming up with Samaritans for a cuppa on the train!

amtrak frederick douglass delivery partner

news

Amtrak reaches milestone transforming long distance train service

8 January 2024 | By Emily Budgen

American rail company Amtrak has reached a major milestone in transforming long distance train service with a multi-billion procurement.

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