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Face coverings to become mandatory on public transport in England
The Department for Transport (DfT) has announced that from 15 June 2020, it will be mandatory for passengers to wear face coverings when using public transport in England.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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GTR implements new technology to monitor train passenger numbers
The new technology, supplied by Siemens Mobility, will work to monitor social distancing on Thameslink and Great Northern trains.
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Welsh Government sets aside up to £65m to keep train services running
The Welsh Government has announced it will spend up to £65 million over the next six months to ensure train services on the Wales and Borders network continue to operate for key workers and others that rely on the train to travel.
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Stadler completes Greater Anglia contract by delivering all 58 trains
The majority of the trains are now in passenger service on the Greater Anglia network, with the last 11 trains currently undergoing final testing.
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GTR introduces COVID-19 virucide to protect trains for 30-day period
The introduction of the virucide is the newest measure implemented as part of Govia Thameslink Railway's enhanced COVID-19 cleaning regime.
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An interview with ProRail’s Astrid Bunt: Train stations and their impact on passenger experience
In an exclusive interview with Global Railway Review, Astrid Bunt, Head of Stations at ProRail, explains how much of a role train stations play in contributing to the overall passenger experience.
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Grand Central announces extension of COVID-19 services suspension
After suspending services on 30 March 2020 as a result of the COVID-19 pandemic causing a drastic drop in passenger numbers, Grand Central has announced the extension of the suspension.
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Translink meets growing contactless ticketing demand with enhanced app
To reflect the huge growth in demand for contactless payments, Northern Ireland's public transport operator, Translink, has enhanced its app, smartcard and contactless offerings.
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Government support for rail to connect cities and freight welcomed by ARA
The Australasian Railway Association (ARA) has welcomed the Federal Government’s response to the recent 'Building Up & Moving Out' report which highlights the critical role rail will continue to play in the development of Australia’s cities and freight networks.
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Keeping the human centric approach as the UK plans to reopen its railways
Tom Meacock, Client Director, Strategic Rail at Atkins, looks at the critical issues facing the rail sector as we look to the ‘new normal’ and how might we respond to them.
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Survey reveals UK passengers want social distancing enforced on public transport after lockdown
Independent watchdog Transport Focus is calling for reassurances for passengers as 62 per cent say they wouldn’t feel comfortable using public transport unless social distancing is in place.
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RLDA to conduct pre-bid meeting for New Delhi station redevelopment
The redevelopment will include updating New Delhi station's art architecture, facilities and public amenities in order to provide superior services to rail passengers.
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TfL to furlough 7,000 staff as passenger numbers fall due to COVID-19
As Londoners continue to stay home in order to save lives, a drastic fall in passengers has lead Transport for London to furlough staff in order to stay financially stable.
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WhatsApp for customer enquiries introduced by Transport for Wales
The new WhatsApp service will allow TfW Rail Services customers to contact the social media team to enquire about a range of information, including live travel updates.
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The link between enhanced customer experience and increased rail travel
Modern technology offers the opportunity for train passengers to have access to customised services and up-to-date information to enhance the rail journey experience. However, findings show there is a lack of knowledge about which innovations and services are most important to rail travellers.
