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Digital strategies help TOCs provide better customer experience and service

11 September 2019 | By Global Railway Review, Peter Gough (ORM)

Historically a lack of investment in digital technology and connectivity, coupled with outdated attitudes from those at the top, has seen the rail industry unable to keep up with modern, digital customer expectations. Global Railway Review speaks to Peter Gough, Managing Partner and Founder of ORM, to discuss the ways…

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Customers of Virgin Trains can book travel assistance with Amazon Alexa

26 February 2019 | By Global Railway Review

This new service simplifies the process of booking travel assistance, whilst providing staff with more time to aid passengers with reduced mobility.

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Over 980 French train stations to have Amazon Lockers installed

21 June 2018 | By Global Railway Review

Amazon Lockers provide customers with a simple and convenient pick up point for Amazon orders at no extra charge, 24 hours a day, seven days a week…

news

Online retailer, Amazon, adopts two London Midland stations

15 August 2017 | By Global Railway Review

Two London Midland stations, Rugeley Town and Rugeley Trent Valley, have been adopted by online retailer Amazon.

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Digital strategies help TOCs provide better customer experience and service

Customers of Virgin Trains can book travel assistance with Amazon Alexa

Over 980 French train stations to have Amazon Lockers installed

Online retailer, Amazon, adopts two London Midland stations