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GTR partners with Amazon to introduce click and collect services at stations
By introducing the Amazon Hub Lockers across its network, Govia Thameslink Railway adds another layer of convenience for its passengers.
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Digital strategies help TOCs provide better customer experience and service
Historically a lack of investment in digital technology and connectivity, coupled with outdated attitudes from those at the top, has seen the rail industry unable to keep up with modern, digital customer expectations. Global Railway Review speaks to Peter Gough, Managing Partner and Founder of ORM, to discuss the ways…
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Customers of Virgin Trains can book travel assistance with Amazon Alexa
This new service simplifies the process of booking travel assistance, whilst providing staff with more time to aid passengers with reduced mobility.
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Over 980 French train stations to have Amazon Lockers installed
Amazon Lockers provide customers with a simple and convenient pick up point for Amazon orders at no extra charge, 24 hours a day, seven days a week…
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Online retailer, Amazon, adopts two London Midland stations
Two London Midland stations, Rugeley Town and Rugeley Trent Valley, have been adopted by online retailer Amazon.