'It is imperative we use this moment in time to adapt to our customers’ needs', writes Charlotte Whitfield, Arriva Rail London’s recently appointed Customer Experience Director.
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Arriva Rail London
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
Arriva Rail London has appointed an individual with nearly 30 years of experience in strategic and commercial management.
On 13 November 2016, Arriva Rail London took over the operation of the London Overground concession from the previous operator, LOROL. The start of the concession brought with it a new, more challenging, performance regime and Arriva Rail London hopes that a range of new innovations will help it to…
London Overground’s operators, Transport for London (TfL) and Arriva Rail London (ARL), have announced plans to review and modernise customer service on London Overground.