The Department for Transport (DfT) has announced that from 15 June 2020, it will be mandatory for passengers to wear face coverings when using public transport in England.
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Independent watchdog Transport Focus is calling for reassurances for passengers as 62 per cent say they wouldn’t feel comfortable using public transport unless social distancing is in place.
The new Direct Award Contract has been awarded by the Department for Transport to Govia for the continued operation of the Southeastern franchise.
Prior to Northern operating under new ownership, leaders across the North of England are calling for stronger commitments to rail infrastructure developments.
The UK Prime Minister has confirmed that HS2 will go ahead, with construction for Phase 1 from London to the West Midlands set to begin in April 2020.
Following bad performance, the UK Transport Secretary has announced that West Midlands Railway will be required to invest £20 million to improve service.
Following new research from Transport Focus, it was found that only 35 per cent of UK passengers who were eligible claimed compensation for their delayed journey.
Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
The 2019 National Rail Passenger Survey from Transport Focus puts St Pancras International top, while other stations across the Southern region also see an increase in passenger satisfaction.
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
Every second matters to passengers, but did you know quite how much? In 2018 passenger satisfaction dropped to a 12-year low, with one in seven trains falling short of the industry measure of punctuality. During this period the UK's Office of Rail and Road (ORR) said "no-one took charge" during…
A statement released by Grant Shapps, Secretary of State for Transport, has raised concerns over the financial viability of the Northern franchise operated by Arriva Rail North.
For Episode 2 of Global Railway Review’s podcast, Anthony Smith, Chief Executive of Transport Focus speaks to our Editor, Craig Waters, about what Britain's railways do best, how the industry needs to change, the use of innovative technology, and are Britain's rail passengers getting the best deal?
A report has revealed that Britain’s rail industry is committed to delivering over 1,000 extra services a week for passengers and the introduction of 1,000 new carriages during 2020.