Daniel Edwards has been appointed as the new Business Lead and Director for Heathrow Express.
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Network Rail have launched a new taskforce led by independent experts to offer recommendations on how rail can develop its approach to resilience during hot weather.
Survey results published by Transport Focus have shown that passengers on Great Northern are the most satisfied in the UK with the cleanliness of their train.
With customers beginning to use rail services again after years of restrictions, Anthony Smith, Chief Executive of Transport Focus, explains why train operators need to focus on offering a reliable, punctuality service for passengers and how this can help rail grow in the years ahead.
Packed full of exclusive content, including: the traction power supply of the Wendlingen–Ulm high-speed rail line; what passengers in the UK want from their journeys; Roundtable on Digital Automatic Coupling; Track Technologies and Alternative Fuels In-Depth Focuses; and much more!
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
Quieter train journeys are set to become the norm after the UK government has announced it will identify and remove repetitive and unnecessary on-board announcements on trains in England.
Results of a Transport Focus study of two projects between February and June 2021 has found that rail operators found it more difficult to notify passengers of engineering works during the COVID-19 pandemic.
Until November 2021, Network Rail and GWR are trialling a new passenger information service that provides enhanced travel information regarding train delays and disruptions.
Results from the new Transport Focus survey reveal that almost nine in 10 rail passengers across Great Britain were satisfied with their last journey.
For rail services in and around Manchester, a new timetable has been approved to start in December 2022, mainly focusing on improving rail service performance to provide a reliable passenger journey.
As customers return to using Scotland’s Railway, ScotRail amidst a public consultation, is unveiling plans for the release of new timetables from May 2022, showing that it is ‘Fit for The Future’.
South Western Railway (SWR) has announced the launch of Assisted Boarding Points, the rail industry’s first assistance service for passengers, allowing for a far more efficient travel experience.
The Department for Transport (DfT) has unveiled a range of initiatives to remove barriers and improve confidence for disabled people as they return to trains after the pandemic.
A survey from Transport Focus has revealed that passengers prefer modern white-on-black information displays rather than the traditional orange-on-black dot matrix boards.