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Kevin Grix

news

First ever impartial and independent Rail Ombudsman has been launched

"This independent ombudsman will make sure passengers are heard and…

26 November 2018 | By Global Railway Review

"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”

news

First ombudsman in rail appointed to improve the complaints procedure

Rail industry appoints Dispute Resolution Ombudsman to rule on complaints…

19 July 2018 | By Global Railway Review

Rail industry appoints Dispute Resolution Ombudsman to rule on complaints as part of the rail industry’s plan to change and improve…

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Kevin Grix

First ever impartial and independent Rail Ombudsman has been launched

First ombudsman in rail appointed to improve the complaints procedure