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12 June 2019 | By Global Railway Review
ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry.
3 June 2019 | By Global Railway Review
The contract, which is thought to cost in excess of US$119 million, will see trains equipped with 240 seats and space for 225 standing passengers.
17 April 2019 | By Global Railway Review
With access to information on every station in Britain, passengers can now plan their journeys according to their needs and have smoother, more reliable, experiences.
5 April 2019 | By Global Railway Review
The Access for All programme was first launched in 2006 and has delivered more than 200 accessible routes into selected stations so far.
4 April 2019 | By Global Railway Review
The agreement between Bombardier and the Queensland Department of Transport and Main Roads (TMR) will see an additional module added to each six-car train to provide improved access for passengers with reduced mobility.
12 March 2019 | By Global Railway Review
Virgin Trains is now ‘JAM card friendly’, which has been extremely successful in Northern Ireland with over 20,000 cards in circulation and 2,000 app users.
26 February 2019 | By Global Railway Review
This new service simplifies the process of booking travel assistance, whilst providing staff with more time to aid passengers with reduced mobility.
4 December 2018 | By Global Railway Review
A new project is focused on passenger accessibility and safety, with the end goal of ensuring the railway is easily usable for all.
29 November 2018 | By Global Railway Review
Following a survey which attracted over 8,000 responses for 107 stations, Southeastern and Network Rail selected stations they feel have the strongest case for funding.
26 November 2018 | By Global Railway Review
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
14 November 2018 | By Global Railway Review
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP) are designed to bring greater quality, consistency and reliability to assisted travel for disabled passengers.
8 October 2018 | By Global Railway Review
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
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