Mind the gap project aims to improve passenger access and safety
4 December 2018 | By Global Railway Review
A new project is focused on passenger accessibility and safety, with the end goal of ensuring the railway is easily usable for all.
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Disabled access
Twenty-two Southeastern stations nominated for step-free access funding
29 November 2018 | By Global Railway Review
Following a survey which attracted over 8,000 responses for 107 stations, Southeastern and Network Rail selected stations they feel have the strongest case for funding.
UK’s Rail Delivery Group launches voice automated phone service for staff
26 November 2018 | By Global Railway Review
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
Wide-ranging proposals published to make the railway more accessible for all
14 November 2018 | By Global Railway Review
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP) are designed to bring greater quality, consistency and reliability to assisted travel for disabled passengers.
Passenger assistance to be transformed across Britain’s rail network
8 October 2018 | By Global Railway Review
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
Brightline: Redefining passenger train travel in America
5 September 2018 | By Ben Porritt
As the only privately-owned, operated and maintained intercity passenger train system in the United States, Brightline is the new benchmark for train travel in America. Senior Vice President of Corporate Affairs, Ben Porritt, gives an overview of the new service that connects Miami, Fort Lauderdale and West Palm Beach, which…
Millions of pounds dedicated to improving accessibility for all passengers
26 July 2018 | By Global Railway Review
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
UK rail regulator to create assisted travel advisory group
30 April 2018 | By Global Railway Review
The Office of Rail and Road (ORR) has announced it will create an advisory group to support work on potential updates to the guidance that the rail industry uses to form accessibility policies.
UK Rail regulator calls for more consistent and reliable travel assistance
15 November 2017 | By Global Railway Review
The Office of Rail and Road (ORR) has today published research showing that many passengers using travel assistance are satisfied or very satisfied with the help they receive, but more must be done to improve the reliability, consistency and awareness of assistance available.
London Midland changes its toilet signage for those with ‘invisible’ conditions
29 August 2017 | By Global Railway Review
Following a successful public campaign in the UK to support charity Crohn’s and Colitis UK (who joined forces with Takeda UK Ltd. to launch ‘Travel with IBD’), London Midland is changing the signage of its accessible toilets to reflect the ‘invisible nature’ of some health conditions.
Department for Transport aims to improve accessible transport
25 August 2017 | By Global Railway Review
The Department for Transport has announced the release of the ‘draft accessibility action plan’ aimed at improving accessible public transport.
UK government to invest £16 million for five new stations in England and Wales
28 July 2017 | By Global Railway Review
The Department for Transport has given the green light for five new train stations to be built in England and Wales.
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