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3 December 2014 | By David Whitley, London Midland
Keeping people informed is one of the simplest ways to reduce complaints, increase satisfaction and gain a reputation for good customer service, writes David Whitley – Head of Regional Services at London Midland. It’s all part of thinking like a passenger, and arguably more important than operational performance itself: a…
RTPI; Signalling; Danish railway; Wi-Fi; Fehmarnbelt Fixed Link; Estonian Railways; Rolling Stock; Passenger satisfaction; RailNetEurope; and much more...
In this Real-Time Passenger Information (RTPI) supplement: Infrabel, providing accurate and innovative travel information (Ann Billiau, Director-General for Rail Access, Infrabel); Real-time Passenger Information – a fundamental requirement (Fiona Dolman, Director of Operational Services, Network Rail); Social media: help us to get home (Guy Dangerfield, Rail Passenger Manager, Passenger Focus)...
20 February 2013 | By Alex Hynes, Managing Director - Rail Development
British transport company Go-Ahead is one of the country’s major transport groups. Its bus and rail companies serve over one billion passengers a year, or 2.7 million people a day. The Group has 23,000 staff working across its operations which stretch from Plymouth in the south west to Newcastle in…
