Upgrades include better Wi-Fi, train information and security, with Greater Anglia replacing old and installing brand new, state-of-the-art equipment.
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The report outlines Greater Anglia's efforts in improving the sustainability of its operations and decreasing its carbon emissions.
The first two of 12 new Stadler electric trains have begun operation on the Stansted Express route, marking the start of the final phase of the programme.
All train operators in Britain and Network Rail are now signed up to the Sunflower scheme, designed to enable people with non-visible disabilities to discreetly let others know that they might require a little more time, support or assistance when travelling.
Taking advantage of the reduced traffic on the network as a result of the COVID-19 pandemic, Greater Anglia has continued testing of its new electric commuter trains.
The majority of the trains are now in passenger service on the Greater Anglia network, with the last 11 trains currently undergoing final testing.
Greater Anglia has invested in the use of special 'fogging guns' to help keep trains and stations clean during the current coronavirus pandemic.
By finalising the acquisition of Macquarie European Rail, Akiem Group now leases locomotives to rail operators across Europe and, now, the UK.
The new trains are designed to provide more seats as well as modern features for a more comfortable journey when they enter service later in 2020.
Following the acquisition of Macquarie Europe Rail’s rolling stock leasing business, Akiem Group now owns a diverse portfolio of over 600 locomotives.
In a bid to encourage sustainable travel and offer an alternative to flying, Greater Anglia has announced the introduction of its Rail Sail ticket.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
Following an order for 111 new electric trains from Bombardier, the first train will undergo tests on the Greater Anglia network before entering operation.
Toshiba Digital and Consulting Corporation (TDX) and Mitsui, which part-owns Greater Anglia, are providing ‘digital twin’ software to the train operator to plan its rail timetable more efficiently and improve customer convenience.
Transport for Wales has accepted the delivery of new rolling stock to provide a high standard of on-board passenger experience and increase capacity.