33 of the planned 101 new trains are already in service on various routes, following a £500 million investment from Northern.
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Metro Trains Melbourne hosted the experts from MTR Elizabeth Line and MTR Nordic Group to share expertise, gain insights and experiences into passenger experience initiatives across their respective countries.
From Monday 9 September 2019, Blackpool will be one of the first towns in the North of England to receive Northern’s brand-new trains to connect the town with key cities and region across the network.
First KISS trains for MÁV has been ceremonially rolled out and will begin the necessary tests required for commercial operation.
New apps increase communication and provide real-time information for both customers and employees to give up-to-date information about delays.
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
Following the award of the Wales and Borders rail franchise to Transport for Wales in 2018, the train operating company partnered with ORM to design and build a new marketing website. With a hard deadline agreed for the franchise handover, a new platform was delivered in under 10 weeks.
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
TransPennine Express is the first UK rail operator to launch GoMedia’s real-time rail customer information service.
MTR created the app using a 4,000-strong passenger survey together with in-depth analysis of travel patterns and traffic disruptions.