Up-cycled from a fleet previously owned by GWR, the new Heathrow Express trains feature the most up to date train and passenger technology.
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Upgrades include better Wi-Fi, train information and security, with Greater Anglia replacing old and installing brand new, state-of-the-art equipment.
The user-friendly information displays have been installed at Waterloo, London Bridge, Victoria, Charing Cross and Clapham Junction stations.
Isana Derici, Social Media Interface Manager at Govia Thameslink Railway (GTR), provides a look into how social media is used to improve the customer experience for the UK’s biggest rail operator.
With the new mobile app, SNCF Réseau’s maintenance teams are alerted and activated in real-time to incidents on the network, with the use of geolocation.
The five metre by 2.5m full-colour LED display is the largest and clearest single passenger information display in the UK.
John Till, Head of Information Delivery at Southeastern, tells Global Railway Review more about how their new ‘SeatFinder’ capacity tool, which allows the operator to change the way they analyse and use train load data so that they can continue to make improvements that provide confidence and reassurance to passengers.
'Know Your Train' will allow Northern passengers to find out a wide range of information about the train that they will be travelling on in real-time.
GTR and Porterbrook’s Project Aurora will see the fleet updated to include real-time passenger information, charging points and performance monitoring technology for improved reliability.
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Southeastern, the train company running services into London and the South East, is the first in the UK to share train load data directly with passengers so they can understand carriage capacity before boarding services and social distance more effectively.
Thameslink passengers using St Pancras station will now benefit from clearer, more comprehensive information on seven new screens at the street-level entrance to the operator’s subterranean platforms.
On trial until December 2020, the high-definition colour screen will provide passengers with easy-to-understand up-to-the-minute journey information.
The UK’s Department for Transport (DfT), in partnership with Innovate UK, has awarded 25 pioneering projects a share of £9.4 million to fund innovative projects that will make railways cleaner, greener and more passenger-friendly.
The new system introduced by National Rail will help to enable social distancing and keep passengers safe while travelling.