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20 May 2019 | By Jacqueline Starr - Rail Delivery Group
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
26 April 2019 | By ORM
Following the award of the Wales and Borders rail franchise to Transport for Wales in 2018, the train operating company partnered with ORM to design and build a new marketing website. With a hard deadline agreed for the franchise handover, a new platform was delivered in under 10 weeks.
14 March 2019 | By Jeremy Long - MTR Corporation
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
11 March 2019 | By Global Railway Review
Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
4 March 2019 | By Stella Rogers (Arriva Rail London)
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
25 February 2019 | By Global Railway Review
TransPennine Express is the first UK rail operator to launch GoMedia’s real-time rail customer information service.
22 February 2019 | By Global Railway Review
MTR created the app using a 4,000-strong passenger survey together with in-depth analysis of travel patterns and traffic disruptions.
29 January 2019 | By Nexus Alpha
The focus for train operating companies (TOCs) customer apps has traditionally been ticket sales, but why do they stop there?
15 January 2019 | By Global Railway Review
The passenger journey from the station to the final destination is now easier and simpler following GoMedia’s recent partnership.
14 January 2019 | By Global Market Insights Inc
According to a new research report by Global Market Insights, Inc, the Railway Management System Market will grow at a CAGR of over 10 per cent between 2018 and 2024.
2 January 2019 | By Global Railway Review
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
30 November 2018 | By OSIsoft
European rail networks have historically led the way in providing reliable, fast and carbon-efficient passenger transport. By connecting people to businesses as well as providing direct employment and clean commuting options, railroads are key to developing long-term sustainable economic growth...
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