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Newly refurbished Class 387 fleet launched by Heathrow Express
Up-cycled from a fleet previously owned by GWR, the new Heathrow Express trains feature the most up to date train and passenger technology.
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Extensive technology upgrades undertaken by Greater Anglia
Upgrades include better Wi-Fi, train information and security, with Greater Anglia replacing old and installing brand new, state-of-the-art equipment.
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Network Rail introduces new touchscreen passenger information displays
The user-friendly information displays have been installed at Waterloo, London Bridge, Victoria, Charing Cross and Clapham Junction stations.
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The strength of positive social media for passengers during COVID-19
Isana Derici, Social Media Interface Manager at Govia Thameslink Railway (GTR), provides a look into how social media is used to improve the customer experience for the UK’s biggest rail operator.
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SNCF Réseau deploys real-time app to detect maintenance faults
With the new mobile app, SNCF Réseau’s maintenance teams are alerted and activated in real-time to incidents on the network, with the use of geolocation.
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UK’s largest single passenger information display introduced at London Victoria Station
The five metre by 2.5m full-colour LED display is the largest and clearest single passenger information display in the UK.
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Building passenger confidence: The Southeastern SeatFinder capacity tool
John Till, Head of Information Delivery at Southeastern, tells Global Railway Review more about how their new ‘SeatFinder’ capacity tool, which allows the operator to change the way they analyse and use train load data so that they can continue to make improvements that provide confidence and reassurance to passengers.
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Northern to introduce real-time train information for passengers
'Know Your Train' will allow Northern passengers to find out a wide range of information about the train that they will be travelling on in real-time.
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270 trains to benefit from £55 million modernisation programme
GTR and Porterbrook’s Project Aurora will see the fleet updated to include real-time passenger information, charging points and performance monitoring technology for improved reliability.
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The link between perceived travel time and real-time information systems
Time - the world’s most precious commodity, and one we can’t create any more of. But just how precious is it? One way of thinking about it is in terms of opportunity cost — or what economists call 'the value of what you forgo by doing one thing and not…
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Southeastern becomes first UK TOC to share train load data directly with passengers
Southeastern, the train company running services into London and the South East, is the first in the UK to share train load data directly with passengers so they can understand carriage capacity before boarding services and social distance more effectively.
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New Thameslink information screens at St Pancras improve passenger experience
Thameslink passengers using St Pancras station will now benefit from clearer, more comprehensive information on seven new screens at the street-level entrance to the operator’s subterranean platforms.
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New LED passenger information screen on trial at London Waterloo station
On trial until December 2020, the high-definition colour screen will provide passengers with easy-to-understand up-to-the-minute journey information.
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UK DfT awards funding for new tech to revolutionise rail travel
The UK’s Department for Transport (DfT), in partnership with Innovate UK, has awarded 25 pioneering projects a share of £9.4 million to fund innovative projects that will make railways cleaner, greener and more passenger-friendly.
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National Rail to notify passengers of busy trains and stations before beginning journey
The new system introduced by National Rail will help to enable social distancing and keep passengers safe while travelling.