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Rule to measure Amtrak performance and service quality proposed by FRA
A new rule has been proposed by the FRA to measure the performance and service quality of Amtrak's intercity passenger train operations.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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UK government to implement emergency measures to support rail services
In addition to providing stability and certainty on key services and to rail staff, the UK government has issued ticket refund information for passengers during the COVID-19 crisis.
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Placing sustainability at the heart of Eurostar operations
Within our ‘Improving Rail’s Environmental Impact’ series, Rebecca Cranshaw, Community and Environment Manager at Eurostar, discusses the company’s Tread Lightly plan and how the rail industry is witnessing a culture shift, as passengers become more focused on sustainability and allow this focus to impact their decisions.
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CER highlights rail industry’s efforts in keeping services running amidst COVID-19
Despite the impact COVID-19 is having on the European rail sector, CER has highlighted how the industry is doing its upmost to ensure continued operation.
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Train station improvements leading to passenger positivity
In an interview with Global Railway Review, Sarah Higgins, Head of Stations at London Northwestern Railway, discusses the direct and indirect effects that train stations have on the passenger experience, and how London Northwestern Railway wants its stations to become places central to the communities they serve.
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UIC working to provide members and partners with COVID-19 measures
The UIC has created a COVID-19 Task Force dedicated to providing the rail industry with concrete measures amidst the rapidly spreading viral outbreak.
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Illegal trespassing doubled during February on Metro Trains Melbourne network
Despite the number of trespassing incidents increasing from 788 to over 1,600 during February 2020, Metro Trains Melbourne's overall performance saw an improvement.
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Controlling railway crime with passenger counting and facial recognition technology
Passenger counting and facial recognition technology is being tested in South Africa in a bid to combat rising vandalism and theft to the country’s rail assets. Peter Blaine and Pieter Conradie from the University of Stellenbosch give more details about the project, which is soon to enter live field trials.
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KeTech’s teams are the best in the market at what we do, but our products are superior too. We stand alone in providing enhanced, real-time Customer, Passenger and Driver Information Systems which offer our clients the unique opportunity to revolutionise their information with a fully integrated approach.
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Nomad Digital secures on-board Wi-Fi contract for Öresund train fleet
Nomad Digital Limited have secured a multi-million-pound contract to deploy on-board passenger Wi-Fi for operators of the Öresundstrain in Denmark and Sweden.
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OneRail Coalition announces appointment of first board of directors
The announcement featured the names of OneRail Coalition's first board of directors, as well as the completion of its restructure.
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Network Rail introduces passenger assistance scheme at more London stations
Stations across the Govia Thameslink Railway, South Western Railway and Southeastern networks have now introduced the sunflower lanyard scheme.
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Northern England leaders call for vital work to reduce rail congestion
Prior to Northern operating under new ownership, leaders across the North of England are calling for stronger commitments to rail infrastructure developments.
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£20 million funding boost announced for Great Britain station accessibility improvements
Disabled passengers across Great Britain are set to benefit from accessibility improvements at 124 stations thanks to a £20 million government fund announced by the UK's Transport Secretary, Grant Shapps.
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Accessibility campaign for public transport launched by UK government
The 'it's everyone's journey' campaign will work to raise awareness for passengers with disabilities and encourage better accessibility on public transport.
