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First refurbished long distance train for SWR enters passenger service
Passenger experience on South Western Railway will be greatly improved as a result of the £50 million Desiro interior upgrade programme.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Wide-ranging proposals published to make the railway more accessible for all
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP) are designed to bring greater quality, consistency and reliability to assisted travel for disabled passengers.
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Harris hawk employed to keep pigeons away at London Waterloo
Fewer pigeons in the station will improve customer experience, reduce mess in surrounding areas and decrease cleaning costs.
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New UK project seeks partners with solutions that will improve passenger journeys
Following recent market research, Network Rail and Transport Systems Catapult work together to source innovation solutions that could benefit the UK rail network.
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London Underground’s Mark Wild to be new Crossrail Chief Executive
Transport for London (TfL) and Crossrail Ltd have announced that Mark Wild will join Crossrail Ltd as Chief Executive from Monday 19 November 2018, taking over from Simon Wright.
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Transport for Wales rail franchise launches new website
A new era of the railway has begun for the people of Wales & Borders.
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Host Card Emulation is the future of smart ticketing
Keith Nation, Managing Director & CTO of ORM discusses removing the need to travel with traditional paper tickets and explores the smarter options available in helping to improve the customer experience.
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First aid to be available at all Indian Railway stations in new initiative
Passenger safety has been greatly improved across Indian Railway stations with the deployment of first-aid equipment and trained professionals.
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The first robot in the UK travel industry is welcomed by Eurostar
The interactive humanoid robot offers customers a fun new way to find out about their journey before departure, and entertains younger travellers.
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Southeastern Motion heralds UK first in passenger entertainment
The first ever partnership between a UK transport operator and Amazon Prime Video will provide a variety of infotainment for rail passengers.
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Chris Grayling, Secretary of State for Transport, speaks to Global Railway Review
“The lesson I have drawn from my time as Secretary of State is this is an industry that’s got to be much smarter at communicating with passengers,” says Chris to Global Railway Review.
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InnoTrans 2018 Interview: Elen Katz, Founder and CEO, RailVision
Global Railway Review Editor, Craig Waters, interview Elen Katz of RailVision at InnoTrans 2018 to discover his thoughts on rail industry developments and challenges.
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Caltrain’s Business Plan suggests ridership demand will increase by nearly 300 per cent
The Business Plan’s strategy will define the long-term vision for the fast-growing commuter rail system that connects San Francisco and Silicon Valley.
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Passenger assistance to be transformed across Britain’s rail network
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
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Merseyrail’s new trains will feature free internet access – even in tunnels
The new technology will mean high-quality train CCTV is linked directly to the control centre, with wireless connectivity across the Merseyrail network.
