Grand Central Rail releases new e-ticketing service
Posted: 25 September 2017 | Global Railway Review | No comments yet
Grand Central Rail, which provides a direct train service from London to Yorkshire and the North East, has released a new e-ticketing service.
Grand Central’s brand-new e-ticketing service makes the ticket buying and travel experience a lot more convenient for its customers. It allows passengers to purchase tickets online and then display them on their mobile device, which means they no longer need to queue at the ticket office or wait for their tickets to be delivered.
The ticket is sent via email as a downloadable PDF, where the barcode can then be scanned by train crew and/or at ticket gates.
The follows Grand Central’s recent positive feedback in the National Rail Passenger Survey, which highlighted an overall customer satisfaction rating of 94%. Grand Central was ranked the top long-distance operator for value for money.
We know that our customers want more convenience, less complication and more use of technology to enhance their journey…”
“We are always striving to improve our customer experience and we listen to our passengers, which is one of the reasons we are consistently awarded positive feedback in the National Rail Passenger Survey,” said Richard McClean, Managing Director of Grand Central Rail. “As a result, we know that our customers want more convenience, less complication and more use of technology to enhance their journey with us and this new e-ticketing service does those things. Not only is it environmentally friendly, but it offers our passengers a fast and efficient way of storing their ticket, and a way of doing business which makes sense to them.”
The new service is available on desktop and mobile devices and is valid for Grand Central Advance fares, which are available to book up to two hours before travelling.
To read more about Grand Central Railway and what we can expect from it in the future, read Richard McClean, Managing Director at Grand Central Rail’s, Leaders Series in Global Railway Review Issue 2 2017.
NEW REPORT FROM GLOBAL RAILWAY REVIEW: Track Insight – Track Maintenance | Transforming Track Maintenance Through Technology
Our latest expert-led Track Insight explores how industry leaders are revolutionising the future of track maintenance through cutting-edge innovation and real-world strategies.
From automation and robotics now streamlining inspections and repairs, to predictive maintenance powered by IoT sensors and advanced analytics, the rail sector is entering a new era of precision and efficiency. Companies like Goldschmidt, Bentley Systems, and MxV Rail are leading the charge, redefining how infrastructure is managed with AI, machine learning, and digital twins to reduce downtime and extend asset life.
In this new data-rich landscape, organisations such as Amtrak and the Rail Accident Investigation Branch are demonstrating how to turn vast streams of information—from track geometry to environmental monitoring into actionable intelligence for safer, smarter networks.
Download this insightful, practical guide for FREE and see how your operations can evolve – READ FOR FREE NOW!
