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A multi-million-pound programme will turn Bristol Temple Meads into the UK’s first ‘Station Innovation Zone’, trialling new technologies designed to upgrade passengers’ experience.
TfN have launched the new support service to develop new ticketing initiatives and better fare offers for passengers.
Monika Singh, Product Manager for Passenger Experience (Engage Portal and OBIS products) at Nomad Digital, shares which key factors can help to develop a positive, elevated passenger experience on-board rail travel.
Research by Aston University has suggested three ways that commuting can be made quicker and safer for passengers.
Northern have introduced a new app that will help staff to check the status of self-service ticket machines on the network.
GTR survey shows that 84 per cent of young people say they would be more likely to travel by train thanks to smart ticket tech.
From 21 February 2022, Spanish train operator, Renfe, is to begin operating low-cost, high-speed Avlo services between Madrid and Valencia.
The pilot project will give Transport for Wales (TfW) customers within the South Wales Metro area the opportunity to purchase selected rail tickets for local journeys in a number of convenience stores.
To aid a seamless passenger journey, Transport for Wales has launched a new smartphone app, with enhanced live travel and ticketing features, as well as a bilingual service.
Amtrak’s new, state-of-the-art kiosks will provide a consistent and improved experience for customers.
Thales has been selected by the Land Transport Authority of Singapore, to provide state-of-the-art Automatic Fare Collection gates on Mass Rapid Transit lines throughout the country.
Heathrow Express has partnered with Google Maps, offering passengers fast access to tickets and information on travel times between central London and Heathrow Airport, using the Google Maps journey planner.
The Community of European Railway and Infrastructure Companies (CER) has released a ‘Ticketing Roadmap’ which aims to further improve passenger experience when travelling internationally by rail.