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Interoperable ITSO smartcards introduced on Scottish rail
The single ITSO smartcard will intergrate 16 previously unconnected paper ticket and smartcard systems, allowing for an easier and smoother journey.
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Smart/Contactless Ticketing
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SWR celebrates its smart ticketing facilities for ‘Smart Week’
'Smart Week' sees South Western Railway showcasing its range of smart ticketing options, which are currently being used for 56 per cent of journeys.
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An interview with Tom Meacock, Client Director for Strategic Rail in UK & Europe, Atkins
Atkins’ Client Director for Strategic Rail in UK and Europe, Tom Meacock, describes how the rail sector is coping during this period of technological change and what trends he considers will continue to disrupt the future of rail.
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Smart train tickets are more popular than ever before in Britain
The days of paper rail tickets being used in Britain could be numbered as more passengers than ever before are opting for smart tickets.
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Nordic Region Leaders’ Debate: Focusing on change for transformation
The railways across the Nordic region are already some of the world’s most efficient and forward-thinking networks. But with increased passenger and freight demand, plus industry requirements to be more sustainable, the region’s railways must continue to invest and adapt to safeguard its future. This Leaders’ Debate gives key industry…
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Digital strategies help TOCs provide better customer experience and service
Historically a lack of investment in digital technology and connectivity, coupled with outdated attitudes from those at the top, has seen the rail industry unable to keep up with modern, digital customer expectations. Global Railway Review speaks to Peter Gough, Managing Partner and Founder of ORM, to discuss the ways…
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South Western Railway now accepts PayPal payments
South Western Railway (SWR) has announced a new ticketing and payments offering with the addition of PayPal services which is hoped will improve passenger satisfaction.
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Passengers to benefit from new fares system and more contactless options
New changes have been announced by the UK's Department for Transport (DfT) that will give passengers simpler, cheaper fares thanks to an overhaul of the ticketing process.
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Passengers on ÖBB trains continue to be very satisfied
Passengers have yet again awarded ÖBB 'very good' and 'good' ratings when asked about the services provided by the operator and ranked safety and punctuality very highly.
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Season ticket purchasing gets much needed upgrade
Greater Anglia has made it easier than ever to buy a season ticket: Using NFC enabled smartphones, tickets can be downloaded and used with a single tap of a phone.
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Could smart ticketing technology signal the end of station barriers?
Queues in stations could be a thing of the past with new smart ticketing technology which detects an app on individuals smart phones and charges them automatically.
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Women Inspiring Rail: A Q&A with Harriet Berwick, SilverRail Technologies
In the second interview for Global Railway Review’s Women Inspiring Rail series, Harriet Berwick, Product Manager at SilverRail Technologies, discusses her proudest moments in rail so far and who has been an inspiration during her rail career.