Taking over from Virgin, First Trenitalia will run services on the West Coast Main Line, with passengers set to benefit from more seats, extra services, simplified fares and station upgrades.
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Clearer descriptions as to the type of ticket a passenger has purchased are due to come into circulation, but will this make travelling easier?
Third annual report on road and rail apprenticeships shows diversity has increased, with the proportion of black, Asian and minority ethnic (BAME) apprentices rising.
Key improvements made by the rail industry in recent years have been reflected in scores from a satisfaction survey of 28,000 passengers published by Transport Focus.
81 per cent of passengers think updates to the fares system should be prioritised by the Williams Review, according to an independent survey commissioned by the Rail Delivery Group.
The British rail freight industry has called for a joined-up railway system to build upon the £1.7 billion of economic benefits that is already drives.
Following months of consultation with passengers, businesses and communities, Britain’s Rail Delivery Group (the RDG) has submitted proposals to the Williams Review that would create a generational step-change in accountability and customer focus.
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
Keith Williams, the independent Chair of the first ‘root and branch’ Rail Review to be supported by UK government, has stated in an Address that Britain’s rail franchising system cannot continue in the way it is now.
Britain’s biggest ever rail fares consultation reveals eight out of 10 respondents want the system overhauled; nine out of 10 want consideration of smart or electronic tickets (with the potential for price capping); and eight out of 10 want consideration of fares based on encouraging travel to fill up empty…
The study of regular train users was launched in anticipation of the new hydrogen trains coming to the UK in the early 2020s.