Stephen Brookes MBE, states how the new ORR protocol will go a long way in assuring disabled people that their needs are being properly understood and delivered.
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South Western Railway (SWR)
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South Western Railway (SWR) is a British train operating company owned by FirstGroup and MTR Corporation, operating the South Western franchise. It operates commuter services from its Central London terminus at London Waterloo to South West London.
On trial until December 2020, the high-definition colour screen will provide passengers with easy-to-understand up-to-the-minute journey information.
In the next instalment of our TOCs Management Series, Mark Hopwood, Interim Managing Director of South Western Railway (SWR), explains how the operator is on a journey of evolution that includes addressing train performance, focusing on sustainability strategies, deploying cutting-edge technology and adopting an open and honest approach with both…
The UK’s Department for Transport (DfT), in partnership with Innovate UK, has awarded 25 pioneering projects a share of £9.4 million to fund innovative projects that will make railways cleaner, greener and more passenger-friendly.
The first train of South Western Railway's new fleet has been delivered by Bombardier ahead of the beginning of testing in July 2020.
Engineering works at South Western Railway’s (SWR) flagship £60 million Feltham depot have entered the next major phase ahead of the Class 701 train roll-out.
Stations across the Govia Thameslink Railway, South Western Railway and Southeastern networks have now introduced the sunflower lanyard scheme.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
The four trains were refurbished as part of South Western Railway's wider efforts to improve the passenger experience on its network.
Andy Mellors will leave his current position at South Western Railway in order to undertake the new role at First Rail from 6 January 2020.
'Smart Week' sees South Western Railway showcasing its range of smart ticketing options, which are currently being used for 56 per cent of journeys.
SWR's second-year sustainability results show how the franchise is lowering carbon emissions and helping local communities.
The Isle of Wight's railway infrastructure is to be modernised and its old fleet of trains replaced with former London Underground rolling stock in a bid to improve capacity and accessibility.
FirstGroup has embraced the benefits of technology that can be used across multi-brands by investing in a CMS platform and website architecture that has been replicated across many of its UK train operating companies.