The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
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South Western Railway (SWR)
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The four trains were refurbished as part of South Western Railway's wider efforts to improve the passenger experience on its network.
Andy Mellors will leave his current position at South Western Railway in order to undertake the new role at First Rail from 6 January 2020.
'Smart Week' sees South Western Railway showcasing its range of smart ticketing options, which are currently being used for 56 per cent of journeys.
SWR's second-year sustainability results show how the franchise is lowering carbon emissions and helping local communities.
The Isle of Wight's railway infrastructure is to be modernised and its old fleet of trains replaced with former London Underground rolling stock in a bid to improve capacity and accessibility.
FirstGroup has embraced the benefits of technology that can be used across multi-brands by investing in a CMS platform and website architecture that has been replicated across many of its UK train operating companies.
Passengers travelling on some SWR routes can experience new entertainment with the latest in film, comedy, gaming or catch-up TV through SWR|Stream service.
A partnership between Porterbrook, South Western Railway and Eminox Limited will trial emissions-reducing technology which could be rolled out to hundreds of diesel trains across the UK’s rail network.
A partnership will deliver the world’s first fully rail compliant inductive phone wireless charging system and will debut on refurbished rolling stock.