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New licence requirements on Britain's train companies require them to…
New licence requirements on Britain's train companies require them to provide passengers with clear information about their entitlements to compensation.
Britain's Office of Rail and Road (ORR) has finalised a…
Britain's Office of Rail and Road (ORR) has finalised a Delay Compensation Code of Practice that train companies must comply with by April 2022.
The Office of Rail and Road (ORR) proposes a new…
The Office of Rail and Road (ORR) proposes a new code of practice, with the intention to reduce the time it takes for commuter complaints to be responded to by the Rail Ombudsman.
All 24 train and station operators across the UK have…
All 24 train and station operators across the UK have committed to having their passenger-facing staff undertake disability awareness and equality training.
Stephen Brookes MBE, states how the new ORR protocol will…
Stephen Brookes MBE, states how the new ORR protocol will go a long way in assuring disabled people that their needs are being properly understood and delivered.
ORR's new guidance focuses on improving the experience of passengers…
ORR's new guidance focuses on improving the experience of passengers with reduced mobility on rail replacement services during disruption.
Despite improvements in recent years, the UK rail industry still…
Despite improvements in recent years, the UK rail industry still needs to make significant changes to its provision of information to passengers, says ORR.
New Accessible Travel Policy guidance from ORR calls on train companies to…
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP)…
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP) are designed to bring greater quality, consistency and reliability to assisted travel for disabled passengers.
Research has found that newer machines have made it easier…
Research has found that newer machines have made it easier for travellers to purchase tickets correctly from the ticket vending machines, however there are still improvements that need to be made…
