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Northern has pledged to improve accessibility and passenger assistance reliability,…
Northern has pledged to improve accessibility and passenger assistance reliability, focusing on staff training, technology use and enhanced support for disabled passengers, with progress monitored by the ORR.
The UK Transport Secretary has ordered an independent review into…
The UK Transport Secretary has ordered an independent review into train fare evasion policies to ensure fair treatment for passengers and address concerns over potential overuse of prosecution.
The Office of Rail and Road has urged rail operators…
The Office of Rail and Road has urged rail operators to improve the reliability and monitoring of passenger help points, following a report revealing service quality issues, especially at stations in England.
The ORR has urged Network Rail Eastern to improve train…
The ORR has urged Network Rail Eastern to improve train punctuality and reliability, calling for a comprehensive plan by December to address rising delays across key routes.
The Office of Rail and Road and Transport Focus report…
The Office of Rail and Road and Transport Focus report urges the rail industry to improve response times, staff training and passenger support during stranded train incidents.
ORR have published a new track access dashboard, holding the…
ORR have published a new track access dashboard, holding the industry to account for efficient use of the rail network.
Following the release of new research, ORR has said that…
Following the release of new research, ORR has said that the rail industry needs to provide more reliability passenger assistance.
The Office of Rail and Road has praised train operators…
The Office of Rail and Road has praised train operators for the progress they have made in training staff to support disabled passengers.
The Office of Rail and Road has called for all…
The Office of Rail and Road has called for all train companies to implement a system which automatically notifies passengers of any travel changes.
The decision opens up the Great Western Main Line to…
The decision opens up the Great Western Main Line to competition for the first time, with potential for lower fares, improved service quality and innovation for all passengers using the route.
ORR have decided to use railway track capacity between Wrexham…
ORR have decided to use railway track capacity between Wrexham and Bidston for TfWRL and GBRf following an independent review.
New licence requirements on Britain's train companies require them to…
New licence requirements on Britain's train companies require them to provide passengers with clear information about their entitlements to compensation.
Britain's Office of Rail and Road (ORR) has finalised a…
Britain's Office of Rail and Road (ORR) has finalised a Delay Compensation Code of Practice that train companies must comply with by April 2022.
The Office of Rail and Road (ORR) proposes a new…
The Office of Rail and Road (ORR) proposes a new code of practice, with the intention to reduce the time it takes for commuter complaints to be responded to by the Rail Ombudsman.
All 24 train and station operators across the UK have…
All 24 train and station operators across the UK have committed to having their passenger-facing staff undertake disability awareness and equality training.
