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£1.7 million invested to improve access and safety at stations across UK rail network
Govia Thameslink Railway is delivering 51 projects to improve station accessibility, safety and facilities across its 236-station UK network.
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Passengers With Reduced Mobility (PRM)
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Publicly owned train operators boost accessibility with BSL and tech during Deaf Awareness Week
DFTO train operators collaborate to improve Deaf accessibility, rolling out BSL screens, apps, and staff training nationwide.
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Roundtable: Meeting customer expectations
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
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TfL launches new priority seat design and urges passengers to be mindful of hidden disabilities
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
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In-Depth Focus: Rail Interior Design
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
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Northern installs 40 new Passenger Assist points
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England.
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Northern expands mobility scooter programme to eight more train stations, improving accessibility across the network
Northern’s mobility scooter programme now includes eight more stations, ensuring greater accessibility for passengers with mobility aids across 179 stations in the North.
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“The Journey to Equality” Behind RIA’s latest report
Editor, Elizabeth Jordan, speaks exclusively to the author of the Railway Industry Association's (RIA) latest report which was released this morning.
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How rail suppliers are improving accessibility across the network
The Railway Industry Association (RIA) has published a new report showcasing how the supply chain is working to improve accessibility across the rail network.
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New passenger assistance technology launched across Japan
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
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The accessibility technology dismantling barriers for disabled passengers
During the festive season with unpredictable weather and record passenger volumes, the barriers experienced by Disabled and older passengers, and anyone with access needs, can increase significantly. Emma Partlow, Director of Consumer Engagement and Policy, Transreport, explains that reducing barriers is something to address all year round, not just seasonally.
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Northern takes action to improve passenger assistance for disabled travellers
Northern has pledged to improve accessibility and passenger assistance reliability, focusing on staff training, technology use and enhanced support for disabled passengers, with progress monitored by the ORR.
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New report calls for overhaul of London’s transport accessibility standards
A new report by Transport for All urges London to revamp its transport accessibility standards, calling for inclusive criteria like step-free access and availability of toilets to better serve disabled residents.
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Metrolinx completes accessibility upgrades at Eglinton GO Station
Metrolinx has completed major accessibility upgrades at Eglinton GO Station, enhancing convenience and inclusivity as part of the broader GO Expansion initiative to support growing transit demands.
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TfL’s new ticket hall at Paddington Tube station opens with enhanced accessibility
The new ticket hall at Paddington Tube station offers direct, step-free access to the Bakerloo line for the first time, significantly improving accessibility and user experience at one of London’s busiest transport hubs.
