List view / Grid view
As passenger expectations continue to evolve in today’s fast-paced, digital-first world, rail operators face increasing pressure to deliver seamless, personalised, and dependable journeys. But how can the industry adapt to keep up with these rising demands?
TfL introduces clearer priority seating across the network and encourages passengers to consider those with non-visible health conditions.
As passenger needs evolve, rail interior design is moving far beyond comfort and aesthetics. Operators today are reimagining interiors to deliver a travel experience that is inclusive, sustainable, and powered by innovation.
New facilities designed to give disabled customers the confidence to travel by train have been installed at dozens of stations across the North of England.
Northern’s mobility scooter programme now includes eight more stations, ensuring greater accessibility for passengers with mobility aids across 179 stations in the North.
Editor, Elizabeth Jordan, speaks exclusively to the author of the Railway Industry Association's (RIA) latest report which was released this morning.
The Railway Industry Association (RIA) has published a new report showcasing how the supply chain is working to improve accessibility across the rail network.
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
During the festive season with unpredictable weather and record passenger volumes, the barriers experienced by Disabled and older passengers, and anyone with access needs, can increase significantly. Emma Partlow, Director of Consumer Engagement and Policy, Transreport, explains that reducing barriers is something to address all year round, not just seasonally.
Northern has pledged to improve accessibility and passenger assistance reliability, focusing on staff training, technology use and enhanced support for disabled passengers, with progress monitored by the ORR.
A new report by Transport for All urges London to revamp its transport accessibility standards, calling for inclusive criteria like step-free access and availability of toilets to better serve disabled residents.
Metrolinx has completed major accessibility upgrades at Eglinton GO Station, enhancing convenience and inclusivity as part of the broader GO Expansion initiative to support growing transit demands.
The new ticket hall at Paddington Tube station offers direct, step-free access to the Bakerloo line for the first time, significantly improving accessibility and user experience at one of London’s busiest transport hubs.
The Community of Madrid is enhancing accessibility at Avenida de América Metro station with new lifts and infrastructure improvements, set for completion in early 2026.
TfL has begun design work to add step-free access to three London Underground stations and is assessing seven more, aiming for 50% of stations to be step-free by 2030.
